Chili's customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Chili's.

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Viewing Chili's customer service reviews 26 - 50 out of 654
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10
Apr

Posted by Joyce


on 4/10/18 at 5:25AM

We went to the Chili's in Aberdeen/Southern Pines last night, 4/09/18. When we were seated, the booth was nasty, food and crumbs in the seat. Hostess never said a word. I was going to overlook that, but when I opened my menu, it was so sticky with food, that I had to pull it apart. Then we looked at the floor, from the hostess stand to our booth, and it was filthy. Food and trash had not been swept in awhile. We left, and 2 hostess were standing at booth and said nothing! The restaurant even smelled dirty. Unbelievable!

14
Feb

Posted by Anonymous


on 2/14/18 at 4:13PM

The previous business failed because it had the same ideals. The wife and I arrived at your restaurant a few minutes ago and left shortly thereafter when I asked for the manager. We were told that there was a 15 minute wait. Yet there were about 75% tables available to be seated. It didn't make sense. There were probably 4 sets of customers waiting. So I told her, you don't treat your customers this way, you seat them down and surely they know there is a wait. But when you tell them there is a waiting period when there are tables available in plain sight, it's almost as if you're lying to them. I wouldn't treat my customers like that. They are first class and should treated as such. We walked out and went next door to your competitor. Sorry

28
Jan

Posted by Anonymous


on 1/28/18 at 9:22AM

My last two experiences at Chili's will be my last. The first time, my wait person saw me when I came in and took my drink order. Someone else brought my drink, my meal was delivered by another person and when I went to pay my meal, she told me I should use the kiosk on my table. I refused and she took my bill up begrudgingly. I left begrudgingly not leaving a tip.
Last night I thought that I would try again. I ordered the ribs as I usually get when I go out. The menu said 1/2 slab. When the meal was delivered, there were four bones. I confronted my wait person and he said that is 1/2 slab. I'm 70 years old and never, never in my life did I get 4 bones considered. He said it goes by weight and not bones. What kind of crap are you guys pulling. I WILL never eat at Chili's again!!!

11
Dec

Posted by Anonymous


on 12/11/17 at 1:53PM

Today, 12/11/2017 at 12:30 pm my husband and I stopped at Chili's on Taylor Rd, Chesapeake, VA 23321. There was a total of 6 vehicles in the parking lot, and they were not overwhelmed or busy. It took the over 15 minutes to get a waitress to stop at our booth, at which time we ordered our drinks (2 ice teas) and two lunch fajita with loaded potato soup. Drinks arrive 10 minutes later, then the fajitas arrive warm not sizzling, at which time I had to ask for plates, and the soup, which still had not been served. Plates arrive, but still no soup, and I ask about the soup again. Soup arrives so cold even the cheese would not melt, and I am spitting out the chicken, which was like rubber. Waitress offers to remake. Remade fajita arrives sizzling and looks juicy, but no condiments. I had to ask again for new condiments of sour cream, cheese, and pico, which arrives by the time the fajita have stopped sizzling. Service was deplorable, and the food was awful. Don't think we will be visiting anytime soon. You need better staff that can provide timely service and serve a quality product, which is seriously lacking at this franchise #947 in Chesapeake, VA.

11
Dec

Posted by Anonymous


on 12/11/17 at 8:37AM

You need to get professional and management at your Alexandria, Louisiana restaurant. No one knows what your specs are. Dirty, nasty, BAD FOOD. Necessary items to service customers are not Available. No team work, managers loudy disrespect workers in front of customers. No service from managers. Everyone is just standing around doing nothing. Old food in refrigerators, refrigerators are so nasty. Under setup there is Maggots on floor there is Maggots! Tile floor is lifting up due to water under it. no prep done, no cleaning supplies for kitchen, fire hazard in kitchen due to grease not being cleaned, air vent for cooking is clogged. You have have food inspectors in and they don't do their job either. Managers don't help team when needed, if only one person is on the line how do you expect customers to get their food. UNDERCOVER BOSS NEEDED ASAP!!!!! NO ONE IS TRAINED CORRECTLY OR EVEN KNOWS YOUR SPECS IN THE BOOK!!

27
Nov

Posted by Anonymous


on 11/27/17 at 5:37PM

Tonight I sent a family member to chilis two chicken crispy dinners. When the food came the chicken was soaked in grease. I took my finger and pressed down and grease would flow from the chicken.we could not eat this meal. The corn was good and I ate it. The time before this we ordered two hamburgers.well done..the outside was raw.we took that back and got a replacement. Whoever is cooking needs to be trained or replaced. My family cannot be the only customers having these problems. We will not return. Threw chicken away.
Thank you Margaret Smallwood

24
Nov

Posted by Anonymous


on 11/24/17 at 8:49PM

Today my family and I went to the chilies on town lake pkwy in Woodstock Georgia. Our server was amazing. But my daughter ordered a sirloin. Medium. When it came out she cut it open. The inner color was gray brown. The manager came over. Seemed skeptical but reordered the steak. The second came out the same way. I asked the manager if that looked right to her. She said yes. There was something wrong with those steaks. Gray is not normal on the inside of a steak. I don't know if the meat was old or had been left out but it was NOT appetizing looking. There were 5 adults at that table and none of us would've eaten that.

18
Nov

Posted by Brudix


on 11/18/17 at 6:08PM

Had dinner on your new menu tonight - fajitas. VERY disappointed. Dry beef with no taste, no juice. Learned from our server, who talked to the manager, that you no longer pre-marinate. Big mistake. Always used to order fajitas, but no more. No flavor.

11
Nov

Posted by Anonymous


on 11/11/17 at 6:57PM

My name is David W Peterson, on November 8th my Wife and myself visited the Chili's at, KC, Mo 64157. We arrived there at around 5:35 pm and were promptly seated for our dinner. We looked over the menu's and had decided what we would order, at about 5:55 after we had not been asked what we might like to drink or even saw a waiter or waitress, we decided it was time to leave, as we noticed tables that were seated after us had all ready received their drinks and placed their orders. We have eaten their on several occasions and had never had this problem. As we walked out, I had asked to speak to a manager, He responded quickly and I voiced my complaint, he made no attempt to try and fix the problem only wanted to know where we were seated, which the hostess informed him of which section. I have never been treated like this a any dining facility before, shame on the waiter or waitress for ignoring us and on the manager for his disregard of what would of been a paying customer.

David Peterson

04
Nov

Posted by Anonymous


on 11/4/17 at 2:06PM

How can you serve chili/soup and not offer crackers how disappointing

22
Oct

Posted by Anonymous


on 10/22/17 at 2:42PM

I recently visited the Chilis in Canton Michigan the bartender Hope was awesome great service and friendly but the other bartender Kari had her hair down and was very rude.

16
Aug

Posted by Crystal


on 8/16/17 at 8:46AM

I visited a location in sawgrass yesterday with my daughter and was very dissatisfied with the level of service I received. The waitress Crystal was very laxy easy with the service, was long in wait and the area was not that full. The food kept coming out wrong and the wait was just to long for corrections to be made.

I did ask for a manager who never came and when she finally brought the bill a charge was there that was not authorized because she never made me aware of the change. When I questioned her about it she stared at me nonchalantly and said you asked me to change the sauce did you think it was free. At that point I paid the bill angrily and left.

I am requesting a full refund for the awful service.

09
Aug

Posted by Anonymous


on 8/9/17 at 6:40PM

Went to location in Forney. Service was terrible told manager on duty server was struggling. Ask for highchair never got one finally got one from another table when another party left.(We got yourself) Mac & cheese was old and dry look like put some dry powder cheese on it. Fried pickles had no breading attached to the pickle. It was a really bad experience. I live in Forney & usually do not go to Chip's due to poor service. When it first opened went at least one or two times per week. Service became bad so stopped going. Had my children and grandchildren over thought would try it again very bad idea. Went to another location service much better.I know we were large party of 5 adults & 7 kids under age of 10. Ideally would love to dine in Forney but not able to due to poor management & service. Thank you for hearing me out hopefully this will improve with more training from corporate. Feel free to contact me if any questions.

14
Jul

Posted by Anonymous


on 7/14/17 at 11:36AM

i have been a waitress and manger of restaurant for 36 years but your restaurant in Montclair

California is the most dirtiest place i every ate at every other table dirty dishes

i ask don't u have a busboy no

you always take the dishes away when done i had all dishes that where dirty sitting on my table while i ate dessert a waitress should try to take the dishes away every time she passes

i think i see the hostess more than the waitress



i will recommended to all my friends not to go.

13
Jul

Posted by Kpeck


on 7/13/17 at 10:04PM

My family ate tonight at the chilis in corona,ca.

The place was absoluty a disaster.tables full if used dishes,floors full of trash n food.or waitress dropped a tray of dishes.. she cleaned it up but there was glass and food everywhere.I finelly found the manager wirthless he was back cooking clueless of what was happening.There was like 10 people waiting for a table with NO hostess.The bar was filthy.I eat iut alot and I rate this a 3 iut of 10!!

Pathetic..I will not be back!

07
Jul

Posted by Kenni


on 7/7/17 at 12:33PM

I ordered my food online for a 12:15 pickup, When I get there I to wait over 20 mins before someone got to me, then half of my order was not included which took another 15-20 minutes to fix, I was so frustrated that I did not care that I didn't get salad dressing for my salad, and utensils...I spent over an hour at this location, and the only reason I stayed is because I paid online. I will never come to that location again.

03
Jul

Posted by Anonymous


on 7/3/17 at 11:15AM

Greetings, My name is Sue Diaz. I frequent your chain Restaurants at least 3 to 4 times per month. I frequently had to deal with your customer service regarding gift cards, and I must say that Sept was exceptional.
My husband and I visited the Chili's restaurant in Wellington FL. The service was awesome, wish I could say the same about the food. I ordered the chicken crisspers and they were gummy and tough, it tasted like they were placed in the microwave a few times. We did not complain or sent it back. Don't want the cook to get mad! lol
Ir was Sunday and late, so it wasn't like they were that busy.
I will probably give them another try, but if it happens again I'm done! I also have a business, and that is the reason why I'm not posting on the internet.
Thank you,
Sue

01
Jul

Posted by Anonymous


on 7/1/17 at 11:37AM

At a chillis on international Drive Orlando fl we ordered the fajitas for lunch and to came out on the pan with no cover sleeve on the handle and one of my family members was reached for the salt and burned there hand on it ,all pans sould have a cover on them we left the restaurant to seek medical help

29
Jun

Posted by Goldie


on 6/29/17 at 6:04AM

I took my Son to chills in San Bernardino CA for him he got 💯 on his written driving license test !! There were like 4 customer an the food was cold an I was email a free eggrolls as long as I ordered a meal that's not on the discount selection so I ordered an was still charged for those nasty microwave food that was the WORST visit every an I don't want any more of those fake emails for free food an points !!the only best part of that visit was the cocktail

14
Jun

Posted by Anonymous


on 6/14/17 at 11:27PM

I am a busy professional and attempted to open chilis on my app to order but the process iwas extremely difficult. Questions asked were unrelated to making it convenient for me to order online. Hence I decided to bring my money to a much friendlier business app. FYI

09
Jun

Posted by Anonymous


on 6/9/17 at 1:57PM

My wife and I visited your unit in Thomaston, Ga. We ordered the smothered borito. It came to us cold. We told the waitress and she called the manager. He gave us a choice of a take out box or a new order. We chose the new order. He brought the new order and it was cold also. The plate was even cold. We told the waitress to bring is a to go box. This is not the first time this has happened. We will not be back to a Chili's.

29
May

Posted by frank j. conversano


on 5/29/17 at 12:24PM

My wife & I have been eating at chilli`s for sometime. It was considered our favorite rest.
We thought your ribs were the best of any rest. Today we visited the rest in new port richey
#1002. I had the ribs, my wife chicken faithen. The ribs were tasteless. I told the waitress
but never saw the manager.

28
May

Posted by Anonymous


on 5/28/17 at 2:40PM

A friend and I, whom I haven't seen in 6 months decided to meet and have lunch at chili's. It was 12:15 and wasn't busy and we decided to sit in the bar area because it only had one other customer in that area. We sat patiently for 10 minutes approximately eight feet from the bar where one employee was sitting on a stool, the manager leading against the bar chatting with the two girls behind the bar and showing some video on her phone.I finally asked if someone was going to wait on us and they all scattered. The server working the bar area whom was on her phone walked up to our booth and with a cocky attitude and no apology asked if we were in a hurry. I said no, but I thought we were invisible. She replied back no your not invisible so are you ready to order. My friend and I weren't going to let her ruin our day so after her rudeness and a manager that didn't even bother to check on us and apologize we left. I am a server and have been in the industry for many years and you really need to train your servers on hospitality and that they aren't at work to socialize with one another.

17
May

Posted by Anonymous


on 5/17/17 at 10:07AM

We live in Fairmont WV we go to your restaurant in Morgantown WV and we have always had good food however last evening May,16 2017 I ordered the guacamole burger as I have before. I ate some of it and then realized the middle was raw. We found out waitress and she took it back and they replaced it. I was up all night throwing up and diarrhea and still have today. I have never felt so bad. You need to instruct you cooks to check to be sure the food is done. I will never order a burger there again it will be a while before I can eat there again. The waitress apologized but no manager came to the table and we were not offered a discount very disappointed since I ran a restaurant in Fairmont for years and we appreciate our customers. Just thought someone should know. I tipped the waitress 20% due to the fact she didn't cook it. She did her job. Maybe you have so much business that you don't care but I believe that is a sad way to look at things.

14
May

Posted by Terry


on 5/14/17 at 11:01AM

Went to Chili's in Wilson NC for lunch today. MOTHER'S DAY. Was with 11 other people. Time was 11:30 am. 2nd person to order tried to order broccoli was was told they were out of broccoli. Not more than 2 minutes later we saw others receive broccoli on plates. Waited and saw others with broccoli. I asked waitress who had been rude during time we were there what was up with others getting broccoli. In a very rude tone of voice she said I didn't know we had broccoli back in. No one told me. We've been out for about a month." If she knew after waiting our table and the person who wanted broccoli hadnt ordered lunch due to no broccoli, shouldn't she have returned and informed her she made a mistake and asked if she wanted to order? We couldnt believe the attitude this waitress had.

Viewing Chili's customer service reviews 26 - 50 out of 654
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