Definitive Technology customer service

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Customer Service

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Phone: 800-228-7148

  • How to reach a live person:
    • This is a direct line
  • Hours of Operation:
    • Mon-Fri: 9:30am-6pm EST
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User Reviews

02
Dec

Posted by Tom May


on 12/2/19 at 7:05AM

This company has total contempt for its customers. There is virtually no customer support. I have called their support line five times and have been told to leave my phone number. But nobody calls you back. I finally got an email after about a week that didn't fix the problem. I emailed back but of course got no response. I am thinking of writing to Best Buy to advise them to stop selling Definitive products.

19
Mar

Posted by [email protected]


on 3/19/18 at 1:01PM

Wanted part for my pro sub 1000 tech told me

In about a month?! Because of restructuring!!!? Won't be buying your products again !!! Will order new sub from abt electronics not

Your brand !!!

18
Mar

Posted by Anonymous


on 3/18/18 at 2:37PM

Have been waiting for weeks for my replacement w serious speaker system.
I'm being told it's an IT issue and there is nothing leaving the warehouse. So I'm without a system and out the money I spent. Not real happy at the moment with this company.

Customer Service Ratings

Based on 7 votes.

3.3

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Definitive Technology customer service news
Definitive Technology W Studio Micro

The Definitive Technology W Studio Micro soundbar is tiny enough to easily fit in front of your HDTV without blocking it, with a wireless subwoofer to provide plenty of power. By Will Greenwald. Soundbars are a convenient way to supplement your HDTV's ...

Definitive Technology Expands Dolby Atmos, DTS:X Support

Kevin Duffy (left), president of Sound United, and Joel Sietsema, senior director of brand management, with select Definitive Technology BP9000 series speakers. Speaker maker Definitive Technology is expanding its support of Dolby Atmos and DTS:X ...

Definitive Technology Launches New Generation of Bipolar Speakers with BP9000 Series

Definitive Technology says the new BP9000 loudspeakers are capable of reproducing today's Dolby Atmos and DTS:X object-based surround sound formats. Definitive Technology Launches New Generation of Bipolar Speakers with BP9000 Series.

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