National Grid customer service

Contact information related to National Grid customer service, customer support and technical support can be found below. Please feel free to update any of the National Grid customer support information we have to make sure our site is kept as current as possible.

Customer Service

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  • Hours of Operation:
    • Mon-Fri: 7:30am-6:30pm
      Sat: 7:30am-4:00pm
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User Reviews

Posted by Rosie


My landlord turned off my gas intentional cause she lost in court. The city came cause I called 311and police came and they went to my neighbors and they had gas.the police was banging on her door but, she didn't open the door so city came and found an illegal line that was going to create a gas leak. The first time I called asking them why there was no gas and hot water for 2 months so I called national asking him what is going on and he asked my address and he said the landlord had an illegal line the was going to create agas leak and she had to get a licensed contratorto fix the problem by a certain date. I thank the man who helped me! I just called again and the lady was rude and said she couldn't give me no information. What are there going to do if building would had exploited. I am scared living after 13 yes. Pleae national grid, the landlord's

Posted by kwozny


horrible, thieves, liars, reported to credit agency THREE DAYS after bill was due 1 day before payment debited from my account - been having problems with them since day one.

Posted by kwozny


horrible, thieves, liars, reported to credit agency THREE DAYS after bill was due 1 day before payment debited from my account - been having problems with them since day one.

Posted by Coyote1751


never have an electrical outage. use their website and the times of repair changed 6 times and now have the 6th different time. Even once the website stated repaired when it was not!!!!!
took 20 hours to get a live person. National Grid wants your money but not your problems. Thank goodness it is April and not the winter.

Posted by steven kaye


was not able to register tried thirty times with valid pw valid email valid everything power outage off

Customer Service Ratings

Based on 141 votes.

2.9

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Corporate Office

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National Grid customer service news

National Grid lockout is an awful display of corporate greed

Re “Utility workers locked out and in limbo” (Business, July 11): Shame on National Grid for halting its employees' health care after refusing to allow them to work during contract negotiations. This is a horrendous display of corporate greed from a ...


National Grid prices going up

Lauren Linder - ALBANY, N.Y. (NEWS10) - The New York Public Service Commission adopted a joint proposal by department staff, National Grid, and other parties. According to the commission, the decision establishes three-year electric and gas rate plansĀ ...


National Grid urges safety as winter storm provides snow, whiteouts, hazardous travel conditions

Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid's customer service center at 1-800-642-4272. (In a medical emergency, always dial 911.).

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