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I was begging Denon USA for help with my one month purchased Exercise Freak Bluetooth headset that was not working with my new Mega 6.3 Samsung Galaxy phone. I first contacted a person named Rolando and he sounded like he was just getting out of bed. I was asking for tech support because the phone is bluetooth 4.0 and these headsets were 3.0. He said he was customer service and he had no knowledge of the product. He gave me an 888 number which i dialed and got right back to the number I just dialed and got a Corey who seemed to have less knowledge and desire to find out than Rolando. He said that it only works with Apple not Android even though I said that the website of his said clearly ANdroid and Apple. He seemed very defensive and I asked again for a Manager or supervisor and he said 24 to 72 hours a possible call back. He moved away from the phone and a Daniel got on and said he was a Manager and would look into it and someone would get back to me. A few days later a call back from another person called Lori and she said they made a case for me with Samsung support and I should call them they would revert the phone back to 3.0.
I asked for a supervisor again because I already brought the phone in to be checked out and they flashed it to 4.2.2 which was the same as I had and they said there is nothing wrong with the phone and nothing they can do to go backwards.
Finally a supervisor named COrey got on the phone and an hour of converstation about his staff not knowing the product or caring about it either he said call the case number and see what they say.
I did and Samsung also was not very nice and said they could not help a Michael said. I asked about the case number Denon made for me and he said nothing can be done. It was wrong info Denon gave us. I asked for a Supervisor or Manager and finally he agreed and I spoke to a Manager from Samsung who was very nice and investigated and told me to call Denon and say there is nothing that Samsung can do it is a Denon problem for not upgrading what 15000 Companies who deal with bluetooth have done already and upgrade their 3.0 BT to 4.0 Bt. I wrote Corey at Denon back and never not a reply and wrote again for help and no response. It is not the kind of Company I will ever buy from again.


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