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IMHO, Cablevision has always been tops . until today! My phone developed a hum last week and I e-mailed it in on Saturday. Told rep that there was an impending death in the family and I needed the phone. When no one came, I e-mailed today and was told that I had refused service.

What idiot would refuse service with an impending death and a need to use the phone . not me! Had to push to get them to rectify the error .. was told they would schedule me for this evening. Cancelled all appointments to be here. Just received a call on my cell that they would not honor that commitment.

The person died today and I have numerous calls to make . using my cell is too expensive for my limited senior citizen budget!


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