Flag Air France Customer Service Review

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Whom it may concern,

After loosing the luggage of a passenger

( Jana Schraven) of Air France from Paris to Santiago, Chile, I called to help her with the process from here in Chile. Cecilia Luna attended the phone call that I made at aprox� 2:00pm� April 8th. I hope you recorded this call because she is the without a doubt the rudest person I have EVER dealt with on the phone. This is customer service???

She said exactly 6 times ... as I previously indicated..insulting me and my ability to retain what she was saying. I pressed the English button but she insisted on speaking in Spanish. I told her that I was so sorry but I was a little slow, thinking she would be a little empathetic but it didn't work. If this is the voice of AIR FRANCE, such a prestigious airlines, I suggest you change the voice, tone and attitude if you want to keep your airline's good reputation. I was sincerely offended by her. When she asked if there was anything else? I said, Yes, maybe a smile in your voice and a little niceness.

Obviously she hates her job and her life.

Good luck with her and I do expect some kind of acknowledgement.

Have a pleasant day,

Janine


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