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I had a question about compatibility issues between my old furnace humidifier transformer and humidistat, and the replacement that I just purchased. The lady that answered was most congenial and while she did speak with an accent, she was very fluent in her english. I wish I could be so fluent in any other language. She put me on hold for a short time after making sure that she understood the problem. My wait time was approx. 1 minute and she got right back to me with the answer. It was good news for me and well expalined. Thanks


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