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After spending over an hour on the phone the service rep told me my Linksys was frozen up (daa). I asked what he was going to do and he said it would required advance troubleshooting. Okay lets due it but no, we needed to do some resets. From the start will all this resets, plug in and unplugs I knew this was going to be a joke but I did it anyway. Being put on hold so many times bothered me because he came back on the line and had me do more resets. It might have partly been me in not understanding his commands, there was an accent that confused me. I also got to change a lot of my computer network adapter settings (which I knew was a mistake) and still - Yep your wright - It was still frozen which would require advance troubleshooting. I could tell the Rep was reading off a check list with no idea what was going on. I finally hung up the phone before I exploded and ended up frozen like my Linksys router. Never again with a Linksys product and I have been a customer for over 15 years as well as my company.

Lost a good valuable customer


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