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I recently ordered a new router from linksys. When ordering I made the customer service rep aware that I had relocated from Oklahoma to Arkansas. The last thing I said before concluding the conversation was asking the rep to repeat the shipping address. They advised me I should receive it in 3 or 4 days. On the 5th day I received a call from my realtor that the router was delivered to my previous home. I called customer service and after 45 minutes of getting the run around was finally connected to a supervisor. I told her that as a result of their error I would have to travel 200 miles to retrieve the router. The best she could offer was either to have UPS pick it up and bring it to my new address. I told her this was not an option because I should have had it yesterday. Waiting another 3 days or more was not an option. The alternative was for me to send it back to get a refund, or they would refund $15.00 of my purchase price. When I told her that $15.00 was unacceptable as it would cost me at least $50.00 to go to oklahoma to retrieve it not to mention my time plus the 45 minutes of my time on the phone trying to resolve the issue. I worked in customer service for over 20 yrs. Apparently customer service deteriorates when the call center is in the Philippines. It's been a horrible experience and I would recommend to all to avoid linksys at all cost.


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