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I just spoke to Jason, in the Santa Monica store. I told him my long story of dealing with a man named Kale. He seemed to know exactly why I was so frustrated. I left a previous review about Kale, who is rude, disrespectful, and I would go as far to say , a liar.

Anyway Jason was very respectful, nice and genuine. He promised to call me back, and he did. He promised to try and get help for me, and I finally felt some relief that my problem with Oreck, namely Kale in Santa Monica, would be resolved.

Thank you Jason for showing respect and professionalism, which one should do in any customer service. I am very thankful I finally got to speak with someone other than the very rude disrespectful, Kale. Who is doing harm to Oreck's name. This man needs to take curtious classes , or be fired as soon as possible.

Thank you again, Jason it was a pleasure, and a relief to know someone finally listen and heard what was going on.

The below reviews are on Kale, not Jason.

Martha Lennon


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