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I have been trying for several weeks to secure remote technical assistance for an Abbott/St. Jude Medical product we recently purchased after my wife had a pacemaker implanted: serial # 7957361. After at least a dozen phone calls to various telephone numbers on five different days, I have yet to talk to even one support person. The number given in the instructions for the device, 1-877-696-37545, is utterly USELESS; I have ALWAYS (at least five times) been put on indefinite hold. Consequently, I now expect a support person to send email to me or to call me If we are not at home in the latter case, do leave a message. In either case, an actually useful phone number to be used to contact Technical Support is what I want. Absent that, I shall certainly write a letter to St. Luke's Hospital in Milwaukee, describing our experience and urging them to end their practice of allowing Abbott/St. Jude Medical representatives to market this device, with its functionally non-existent technical support, directly to (in)patients.


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