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Everything started off great.
I originally purchased a car from Autonation Henderson in Las Vegas Nevada. The car was a 2015 hyundai, during the test drive i was advised that the blind spot sensor was probably not on hence why it didn't work during the test drive. i was also advised that the car had a recall on it, now this recall was not recent, i asked them to fix the recall before i picked up the car but they assured me that this wasnt a big deal and i can take it into hyundai to get it done. i had the car for 3 days, i started to notice the breaks were squeaky, the blind spot was not working even after it was turned on. i took it to hynundai for the recall and was advised that the car needed to have the bumper taken off and inspected, since after 2 hours of diagnostics they couldnt figure out why the blind spot wasnt working. i decited it was best to return the car, i did not feel satisfied in the purchase or safe, know,this is where it all starts. i returned the car before there 5 day/240 miles, no questions asked return policy. i asked about my a refund of the deposit i originally placed when i bought the car which was $1,000, i was advised they didnt know how long but will call, 2 weeks went by and no call, however i continued to receive emails about the car as it was still in my possession. i called autonation henderson and got the run arround from a few agents about my refund, then finally emailed one of the managers advising i would like a status update on my refund and if i didnt have it by the end of the week i would take legal action, all of a sudden within 24 hours my check was ready. The manager, matt apologized and advised it wastn processed in time and etc, i advised it was fine and would go pick up my check. 24 hours after this i get a notification that the loan is not showing on my credit report. i called matt again and advised that i would like this off my record, and its basically fraud since i haven't/dont have the car and this is ridiculous. Matt instead of reassuring me that he would take care of this and it will be handled properly, yelled at me and advised me i was being nasty and i was not speaking to him as a human, and he dishes out what he gets and no one was trying to screw me, mind you the car was purchased end of August, its now September 12. Matt continued to yell at me and actually hung up- he advised i didnt know the policy on buying a car and that it takes time to process canceling the loan. i called the finance company directly, they advised they do not have a check from autonation and can not cancel my loan. Matt advised it takes 10 days to process the check on the finance company side, but again, they arent even aware of it. As it stands i have a financial dept for the returned car- and no reassurance this will fall off my record. How does this sound like a reputable company? how can i rest assured im not being screwed? I do hope that this falls of my record or i will be taking legal action. this is wrong. I work in customer service personally, and never have i heard or been spoken to they way management from automation spoke to me. They are truly unprofessional, oh in addition Matt was upset that i had written a bad yelp review and filled a complaint with the BBB or advised i would take legal action that he hung up on me.. i would not encourage anyone to do business with this company, at least not at this location.


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