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Mobile support sucks among Deaf Customers. They don't return phone calls in an accessible manner and Boost calls our cell phones that we can't answer because we're not deaf. They need to somehow train these folks and add selections like IPRelay, Video Relay, TTY, texting only selections when asking us to pick a method of return contact. Meanwhile, we don't get the same service as hearing folks. The phone assistant kept getting angry and annoyed. They need to hire people who are calm and patient because dealing with deaf people online is no piece of cake. The call is time-consuming and slow, unfortunately.


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