Read the reviews below to see the experience other people have had when dealing with customer service from APS.
Today on May 21, Saturday morning I woke up to find that the APS Nest Thermastat was low on battery. I called APS cusomer service and was told that the office that handles the Nest Thermostat is closed till Monday.
This is definitely an inconvenience especially with the heat.
There should be a individual or individuals for service on the weekends to provide immediate assistance.
Very unhappy and disappointed .
Evelyn Vazquez
Cannot access the APS website from Germany, where we live most of the time. Trying to get info on the bill at our (rented) apartment in Scottsdale. Am now on hold (again) on the phone -- international call. Would be great if you'd let us access the website from outside the US. Or answer the phone.
You duck you took out 2 payments this month. Thanks for putting me in the red.better refund my 137.30 since my regular payment went to another account.you made amy payment of 12.70. and put that back on my account.and I paid 140.25 then you took out the 137.30. I want my account straightened out now
Hi,
We wanted to send a quick note to say how much we appreciate the employees of APS.
In particular, we'd like to thank a gentleman named Todd. He came to our home today after we called about a tree limb that fell on our power line. We returned home yesterday after being gone for a week and we discovered what we think was storm damage.
We didn't know what to do. Todd was very professional, he was helpful and most importantly, he expressed concern about our well being. He quickly took care of everything & we are so relieved. We wanted to be sure to thank Todd for going the extra mile.
We appreciate it so much.
I have had no power for 2 days and can't get a single person on the phone to correct the problem! This is outrageously unfair to your customers! I plan on filing legal action against your company because this is rediculous and effecting my family! Your company needs to be more professional!
My power went out last night from equipment failure.the crews were there promptly,they were polite and they were well trained/well equipped &took care of business quickly. Thanks for preparing your response teams so well so please give them all a raise as they obviously have worked hard. Good job guys and thank you
APS is terrible!!! No excuse for a company with a CEO being paid over a million dollars a year to be run this poorly. Impossible to get through to customer service. Recording said 5-8 minutes--it's been over 20 minutes & I'm still waiting. And the call is about screw ups by APS!!! They get away with this because they are a monopoly. If I had a choice, I'd swith companies in a heartbeat.
Terrible customer care. You told me you would call me back in 4 to 6 ministers. One hour later still no call. Phoned back in and currently waiting for customer help...was to be 5 to 7 minutes wait time...15 minutes later I'm still awaiting you to take my call!!!!!!!!!!!!!!!!!!!!!!
Your system sucks. Worst system ever. I have not received any bill in the mail. I have been waiting on it to make payment since it needs an account #. I dont just know this # by memory. Now I got a door hanger to shut off service and can't make a payment because I don't have a account #. The fact you don't have 24/7 phone assistance with a real person, not a robot on the weekends is extremely difficult and makes no sense. Im pissed.in irritated , annoyed . you need 24/7 phone assistance with REAL people
Why is it so difficult to get in touch with a human! It is summer time in Phoenix and you shut off customers power TWO days before the bill is due, no cut off notice or email was ever sent!! I have three kittens in the house that just had surgery yesterday and they are cooking in the heat. I have been on hold for 15 minutes. What idiot took over APS and ruined customer service. There was a time that you could talk to a human rather quickly for assistance. When someone needs immediate assistance, the last thing we need is a dysfunctional website to take you to links to read!! APS garbage customer service
I told your employee last time when i made a payment that there was fraud in my account twice now! Now you want me to pay cash or moneyorder because your employees are messing up. That is bull crap.! I want my ex wifes name taken off the bill ! I am getting married again in three months. If you can not do it close this account and start up a new one.
When scheduling the start of my residential service, I had three people look at the APS rates. One was a writer/editor, another an engineer and the third a banker. Not one of them could rationalize the APS rate plans or pick one that looked the best. APS doesn't give out their peak and off peak hour rates. So I contacted a relative in Arizona with hope they could provide guidance and was told no one there knows what the hell they mean. So I was left with closing my eyes and going the eenie-meenie-minie-mo route. P.S. Don't try sending them a complaint via email. APS doesn't provide that information either. You have to call them and they don't seem to care what you think. How convenient.
I contacted APS 2-20-2018 and per their mailed plan informative guide, changed my plan. I have the e mails and the letter that APS now has "several 'New Plans'that let customers pick the plan that will be more cost efficient for their energy needs."
APS then CLEARLY states that they have taken and averaged out each account, providing their (APS) best plan for that account! APS then states that if they do not hear from each APS Customer they will apply the " Standard Premium Plan".
This isn't helpful. It is quite costly and when I picked the plan that APS SUGGESTED was a more cost effective plan, they not only charged me MORE MONEY PER KILOWATT, AT AN UNGODLY AMOUNT FOR THE TIME OF DAY, AND PENALIZED ME AT 3X THE RATE.
I have talked to customer support three times over the last six weeks. The issue has not been resolved. APS replaced a pole and left the old one on the side of our road in a residential area. The new pole . I talked to an APS crew on Wednesday 3/14/08. They were replacing a pole down the street from the other one. The man said he would remove the old pole on his way out. Never happened!! APS does not give a xx about communities. Its all about revenue. What a bunch of lying dishonest people. Wish we could all go off the grid.
