Read the reviews below to see the experience other people have had when dealing with customer service from Acronis.
Have been trying to contact Acronis for ages. I have a question regarding upgrading to a new version of Home Image, but I get stopped cold because when I enter my totally valid Serial Code (which I purchased for full price) It is deemed invalid . At that point you are ineligible to ask a question.No email no live chat get lost ! I can't be the first customer to experience this !
Mike Berry ( Valid Acronis software purchaser!!)
I just purchased [true image 2014} two days ago. I cannot get the product installed completely. When the install process asked me to update, it ask again for a serial number. It will not accept the one off the box. I tried going for SUPPORT, no such luck there.
The person writing the quick start guide has made it so very difficult to follow.
JUST WHAT IS THE CUSTOMER TO DO, HOW CAN ONE GET THROUGH TO CUSTOME SUPPORT?
This is one of those companys with a website that frustrates you at every turn when you want customer support. Poorly thought out and makes you redo the form several times before you can find some avenue for support. I say do not buy from this company unless you really like their products and must put up with this kind of crappy service.
