Arby's customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Arby's.

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Viewing Arby's customer service reviews 26 - 50 out of 1,451
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18
Jul

Posted by Anonymous


on 7/18/17 at 7:36PM

We recently attempted to dine at the Hamilton rd location in Columbus Ohio at 9:58pm EST on Tuesday July 18, 2017. It stated online that the restarting was open until 1:00am EST, yet when we sat in the drive through for over 5 minutes no one ever responded. The lights were on and there was a car on the premises. We tried asking if someone was there through the intercom and no reply. We drove around to the pickup window and no one was visible yet all the lights were on. I was very disappointed that we had to drive another 10!minutes to another restaraunt. It was completely out of the way and I'm upset because the original one said it was open, lights were on, and a car was there.

28
Jun

Posted by Eranutt


on 6/28/17 at 10:54AM

I have been waiting for the Bacon Brown Sugar BLT all year! Twice now i have been very disappointed! Each time it sesms they forgot to put the brown sugar on the bacon. Sandwich is nothing like it was last year! For 8.00 you should be consistant! El Paso Arbys are not up to par! Very, very Disappointed! They offered to give me another Sandwich on return visit but i am sure it will be the same.

21
Jun

Posted by Leadfootlady35


on 6/21/17 at 8:25PM

Would really like someone to address our Arby's on Elmira Road,Ithaca,Ny. Store number 5127. My husband and my self went to your store tonight and got told no roast beef sandwich as they are out of roast beef,then we asked for small vanilla milkshake and got told machine was shut off to melt the Ice cream. We then asked for two apple turnovers,and we got told have not had any all day either flavor. Your worker named Alexander had nothing to server us. How does a roast beef restaurant not have roast beef? Then as we ordered Ham sliders your other worker came out the back door ,screamed at another employee that he was a dick and went back in the store ? What is wrong with this store? Who talks like that to another employee when customers are right at drivethru making an order ? We are so glad our kids were not with us to hear that. We pulled up to window and another female was in side door on her cell phone. This is not how ANY restaurant should be conducting business. They need to retrain these employees,stock food to serve customers,and cook up what should be cooked( turn overs) . We were so disappointed and hungry when we left.If you would like to discuss this terrible service we had feel free to Call

21
Jun

Posted by Anonymous


on 6/21/17 at 1:59PM

Need to bring back the gyro to the menu and make it permanent.

17
Jun

Posted by Anonymous


on 6/17/17 at 7:46AM

I have a gift card that Arby's in Buda tx refuse to honor. I got the card from Verizon as a reward but they don't accept these cards. Card number is Why give cards away if you refuse to honor them?

14
Jun

Posted by Smock36988


on 6/14/17 at 6:29AM

I'm not getting my coupons by mail or news paper called post office they said there not getting them to send to us what has happened

13
Jun

Posted by Lonmon


on 6/13/17 at 8:33PM

Excuse me for these negative comments regarding your store in Rohnert Park, Ca. 94928. I just had to let you know that first you owe me a large curly fries. Then your employees repeatedly close your doors 10 to 15 mins. Early more often then not. Third a few of your employees are the best 1/3 take a look please

11
Jun

Posted by ??


on 6/11/17 at 2:52PM

I ate at 1109 6.10.17. I paid with a $20 and got change for a $10. They insisted I paid with 2 $5's which was impossible since I didn't have 2 fives.

10
Jun

Posted by Rhonda


on 6/10/17 at 7:10PM

After a long day, my son choose Arbys for mozzarella stixs. He ordered the large and upon arriving home there is (No Marina). I called and store manager Michael told me,he can not replace the order. He told me to come back to the store. I told him know, this was your mistake & I'm not coming back tonight.He said he will have to speak to his GM Dawn on monday. Really! This was my son's allowance,and will never come back.

05
Jun

Posted by Untouchable


on 6/5/17 at 9:09PM

Yes the arbys on dixie hwy restaurant #0085, on Monday at exactly 8:28 my family's order was placed and I didn't get it until 9:05 and they would have forgot stuff had I not checked the bag and to top it off 7 or 8 customers that came in after me placed their orders and got their food before I did because apparently someone cleared my order off their screens before it was given to me and come to find out all my food was sitting there underneath the warmer the whole time, then proceeded to place the stuff in a bag and give it t9 me it 37 minutes to get order they served people infront of me I had my girl and 2 year old 8n car. I'm arbys food #1 fan I could eat it all day but when it takes 37 minutes and people get served around me that came in after me makes me wonder if it's worth the hassle you have to go through to get it, they could have atleast offered to make us fresh since it was just sitting. Well thank you for you tI me,

Yours truly
Larry

04
Jun

Posted by Kitcat56


on 6/4/17 at 12:56PM

The Arby's on US 1 in Rockledge, Florida needs breakfast long strip of road with no breakfast food except for McDonald's and the line is always super long.. Arby's breakfast was the best or do you even do that anymore. I know the one in the keys had breakfast

02
Jun

Posted by Anonymous


on 6/2/17 at 12:55AM

So!!!! I Ordered A Beef And Cheddar (med) With A Large Sweet Tea.when I Got Home To Eat My Food, I Have My 4 Children More Than Half Of The Fries Because They Love The Fries There. Well When It Was My Turn To Get Ready To Have A Fry. What Do I See??? A Freaking Bug Stuck On My Fry, I Instantly Called The Store To Speak To A Manager (i Can't Remember Her Name, Afrian American Lady). Anywho, Of Course She Thought I Was Bull*******. So I Told Her If She Wanted To, She Could Send Me Her Personal Number And I'll Send The Pictures That I Took To Her Phone. So She Gives Me Her Number, And Of Course I Sent The Pictures. I Went Back Up To The Store And It Was I Guess The Gm Who Came Out To Speak To Me. I Poured Out The Fries And The Bug Falls On The Floor It Wasn't A Huge But, But I Was Big Enough For Me To See. So He Gets The Bug To Stick To His Index Finger, Talking About He Thinks It's The Residue From The Bottom Of The Fryer. Oh No Sir!! I Shouted Him The Pics As Well.he Asked Me If I Wanted A Refund (i Most Certainly Do)! He Came Back With My $9.15.apologizing For The Inconvenience. I Enlighten Him, That I Would Not Be Returning Any Arby's...likeyou Children Was Eating The Fries, What If It Was Something Posiness..he Then Turn Right Around And Offers One Of Those New Pizza Sandwiches...like Wth, Does It Look Like I Want Your Food??

01
Jun

Posted by Anonymous


on 6/1/17 at 12:36PM

today i ate at the Arbys in Beaufort, sc ordered a classic arbys and a cherry turnover. the sandwich wasn't hot so i approached the counter and informed them it was cold. She took the sandwich and within 2 min. another one was handed to me no better than the first. This is not the first time the sandwich is not hot. I probably won't be going back in the near future.
Regards,
Sharon Simmons

30
May

Posted by Anonymous


on 5/30/17 at 7:56PM

Love the curly fries but know i dont because of hobart indiana arbys

27
May

Posted by Anonymous


on 5/27/17 at 1:21PM

You are missing out on a really good commercial using one of your employees from Indiana. Great voice and he works for you. Mitchell Payne.

24
May

Posted by John M


on 5/24/17 at 4:15PM

Arby's I'D 5325. I just visited this place. Asked if I could order 2 half pound RB sandwich with Swiss. She said sure can. And a turkey sandwich. Paid $18.39. Drove home and there was no Swiss Cheese. Nothing. Cmon now.I think I paid for the cheese or am I wrong?

23
May

Posted by Anonymous


on 5/23/17 at 7:15PM

Would. Love to have s Arby's at Belt Line and Marsh on the border of 3 cities Carrollton. Farmers Branch Busy City Addison. Available space Chicken Express. PLEASE

16
May

Posted by Joelyna Hess


on 5/16/17 at 6:46PM

Its 9:40pm and i pull to the drive thru to order 3 turkey salads and a jamocha shake and i was told we are out of salads and the shake machine waa out of order so as i pull around i look in the window and the nale and female employee was laughing. This is poor service i will not return to this location. The location was Williamson Road in Roanoke Virginia

13
May

Posted by Anonymous


on 5/13/17 at 10:23AM

Arby's located in Lenwood CA sign says open for business at 10:00 and it's 10:25 and the doors are still locked. Post correct business hours. My last visit I asked to pay for pork belly to added onto my curly fries and I was told IT CANNOT BE DONE! Why not be able charge th customer extra money to get what they are asking for? This is so sad.

06
May

Posted by Anonymous


on 5/6/17 at 1:11PM

We stopped about 1:45pm at Oaklandon and Pendleton Pike Indianapolis.
Ordered, one ham and cheese ( American) got Swiss and only God knows what all the other stuff was. One crispy chicken Onion Ring's. Two drink's.it took forever.. one of the food preps was texting while making the sandwiches. Maybe that's why we got half a jar of mayo on each sandwich.well my wife couldn't eat the ham and cheese.. I talked her into taking it back. Finally she did and ordered a basic ham and cheese.. oops, turkey and cheese in the wrapper. Well she didn't eat it... She did see the guy testing... As we left I told the girl behind the counter we got turkey. She offered a free sandwich card for the second time. I took it and tried to give it to two other customers.No taker's. Well here comes the texting guy... Asking what's wrong... Turkey instead of ham and cheese.. he look like an elephant just walked into the restaurant... It's a good thing they weren't busy... Customers waiting for 15 minutes for a simple sandwich.
How can anyone text and follow orders?
No one cared. It's like texting and driving... NOT GOOD.... There are no returns because we put it in the trash can.i should have gotten my money back. .. ??? My wife Said forget it... Let's go. Oh!! I said eating in.... Got it in a bag.... Good luck ....

05
May

Posted by Anonymous


on 5/5/17 at 2:40PM

I was reading a post on Facebook just now about an Officer in Vero Beach,Ca.went in to get something to eat. All the employees turned their backs to him and refused to help him. When the manager came up to see what was going on,they told the officer they didnt know how to ring him up. The officer then left the Arbys and went to a Chick fil and after hearing what just happened,citizens bought his meal. I am simply one person. I am not going to make any difference if I say I refuse to patronize ANY Arbys until something is done to correct this. But,I alone,do not hold this opinion. You see,the manic of social media,although I may think I'm alone,as soon as it hits social media,everyone who RESPECTS the job our OFFICER'S do for the general public every single day,pretty soon I'm not feeling quite so alone. I am encouraging you to either yourself or delegate someone to investigate this incident and fire the employees,including the manager. This is such a blatant disregard for,if nothing else,doing a job Arbys name had afforded them. Please let the public see this is not Arbys perception of our officers. I am begging you,PLEASE do not let these people think its OK for them to disrespect anyone but an Officer who goes out of their way to provide protection to the public,should be given the up most respect instead of the complete disrespect they showed an officer of the law. I will anxiously be waiting to hear what Arbys does to correct this disgusting behavior. Thank you Chris Killian

25
Apr

Posted by Anonymous


on 4/25/17 at 8:09PM

When we were at the Arby's here in Fresno, California on Blackstone and Sierra the manager was so nice and kind to us. She made sure we had what we want and needed. Also let us know where to find coupons.

19
Apr

Posted by Anonymous


on 4/19/17 at 2:43AM

How do you run the greatest commercial you've ever made, and run out of the gyro meat..? Clownshoe marking at its finest.. you stupid idiots.. get a life, and choose another profession.!!

08
Apr

Posted by mmcclung


on 4/8/17 at 12:08PM

I live in TX. I go back up and down I-75 many times to see my family in OK. I would like to let Arby's know how appreciative I am of the young boys in the Henryetta store! They're all so young but yet so polite and go above and beyond the call of duty! They're all so worried over the little things such as "ya got ketchup", "what about napkins". They're all very friendly but most mannerly like. I'm sure their manners are not all due to the manager that presides over them but probably their parents too! What strikes me most is that these kids are happy to do their job. What is even more intriguing is that every time I roll through their, it's usually on a Fri/Sat night and these kids are there.......and happy to be there. One particular young man was Garrett and he was so sure he got my order wrong he made me check and wanted to fix it again and there wasn't anything wrong with the order because it was right.....but it's the fact that he wanted to follow through and then follow up. My point being to Arby's Corp. staff.........these are the kids that you want working for you and to groom up the Corporate ladder. These are the kids that despite all the negative stuff we see on T.V...these kids have chosen to do something productive with their time. These are the kids that will turn productive, positive, measurable results for you later down the road. So if I were you......I think I'd take a closer look at these kids in Henryetta, OK!!!!!!!! So I figure that is these kids are going above and beyond the call of duty to make sure that the customer is taken care.....the least a customer can do is right a review!!! Thank you for your time!

04
Apr

Posted by Anonymous


on 4/4/17 at 2:36PM

First let me tell you I love Arby's! However, today, April 4, 2017 at approximately 1 pm I had the worst experience I have ever had there or at any other fast food restaurant!
We ordered our meal and went to get our drinks. The diet was out - no big deal. I asked for a diet after approximately a 5 minute wait at the counter. I finally got it. When our order came up I took it back to our table and it was completely wrong. Instead of reordering it and saying politely "We will bring it to you" They told me to wait. While I waited I was looking behind the counter and into the kitchen area. The area was littered with food and napkins and instead of picking it up the employees just stepped on it. Disqusting! If the State inspector had been there he would have closed the place down. There were dirty tables in the eating area. My husband had a salad with brown lettuce and they announced that they were out of lettuce so we wouldn't have any on our sandwiches. His comment was "Good! It was brown anyway." One girl came to me and apologized and offered me a coupon for a free meal. (I threw it away with the rest of our uneaten meal. I finally asked for my money back and they called the manager out front. I was given my money with out a so much as "I'm sorry" from him. I love your restaurant and your food but I will NEVER go back to that particular one. I'm not in the habit of doing this. Something needs to be done if you don't want to lose other customers.

Viewing Arby's customer service reviews 26 - 50 out of 1,451
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