Read the reviews below to see the experience other people have had when dealing with customer service from Arby's.
Lady lake Arby's is the worst service I have ever seen we have customers every where waiting for food. We have waited for 45 minutes for our food and many customers ask for refunds and left.They have no one taking charge, no management at all just a lot of excuses.
I ordered an Americano roast beef in the Raton, NM drive thru and was given a beef and cheddar with no receipt. I went back through later and was told nothing could be done. I have had this same experience with this restaurant, # 5776, several times before. I live in Raton, walk with a cane, and use the drive through to get a sandwich to take home. Tourists who use this restaurant drive through probably give our little community a bad name.
I had a bad experience with the Arby's in Herkimer, NY about 3 weeks ago. I was contacted by an Arby's rep who said they wanted to make it right and took down my contact info. The lady said they would send me a certificate right away. I still haven't
Received anything, yet Arby's sends me a survey to gauge how satisfied I was. Well the survey wouldn't open, nothing ever came, the original service was atrocious, and you want to know how satisfied I am? Is there any response less than "1"? You all think sending me a sandwich or something when you feel like it is going to resolve everything huh? Screw this, I'll take my damn business elsewhere!
Myself and several other customers after doing research on the internet can't figure out why your Jamocha shake no longer taste like it used to. It actually taste NOTHING like it did and we won't be buying it again. Not sure when this change over happened but sad that a tried and true flavor is now gone. ☹️ Also your customer service girl was awful and sighed on the phone to me before we even talked!
I took my son to store in Laurel to eat, paid and got food. I got the turkey sandwich medium meal. When I opened sandwich up it looked nothing like picture it look like it had one slice of turkey on it. Upon showing to manager she just got flat out nasty with me and I'm the customer her name was Lisberty at Arby's in laurel. Told me picture is not right and wanted to argue with me, instead of taking care of customer and add a little more meat on bun. I am a service manger for Nissan and never ever would I talk or treat a customer like I was treated. I will never go to that store again. I would like someone in upper management to give me a call 301-760-8790. If you don't have customers you don't have a business
I-75 exit 63B. You might want to get there before the health department. The women's bathroom was more disgusting than any fast food restaurant I've ever been in. The trash is over flowing, one stall is over flowing or leaking, the middle stall door handle is broken and the hook is broken. The tile is very dirty the tile and grout need a good cleaning.. Very disappointed to see that at an Arby's.
Hello just want to say thank you for the service I received in your West Point Ms location. I live in Birmingham AL and the service was not as good as today. As a District Manager I travel in Alabama Tenn, Miss and Georgia. When I get good service I like to let someone know about it.When I entered the store your team greeted every customer that came in the door. My food came up quickly and was very good. Your team here is taking care of business. If I am in the area again I will definitely drop by for lunch. Everyone can complain about what's wrong just want to say had a Awesome experience. Thanks
Stephen Johnson
Well. I won't be going to this Arby's again
Midlothian/Johnston Willis Arby's has poor poor employees especially manager lady who when complained of High jamoca shake cost We always get small little jamoca shakes. Like 1.50.........cashier told me only 2 sizes small and large. Explained to cashier how we always get small junior like shakes........how embarrassing for me when after I complained to manager my dad was so unhappy because we obviously didn't get what we wanted with no manager sorry/apology.
The manager lady told me that Arby's does have junior shakes and admitted cashier told me wrong......and not on only paper menu at cashier
I won't go to this Arby's again
Very upsetting to my parents and I
You (Arby's) lost us as customers and really made going out to lunch stressful
I'm asking your company to help stop hate , this is a great country we all have the right do as we please , but when you have someone that adds to hateful and disrespectful comments
Such as Laura Ingram's program enough is enough , attacking a young man that has been through so much trauma is enough, I'm asking you as a long standing customer to stop sponsoring
Hate , thank you
Laura Ingraham Fox News
I've been a consumer of Arbys for many a year and wish to continue once a statement is released stating the company no longer supports Laura I. It's unfathomable that anyone would make such an insensitive comment about Parkland student, David Hogg and of all things, his GPA!!!!!!! And BTW, a 4.1 GPA is quite impressive.
Thank you
J. Leyva
Retired School Principal
I had visited a location on Bell. To have two of the three sandwiches made incorrectly for the second time.
Had already made a formal complaint. Since it was the second time at a different location. That my order had been missed.
To receive at;
3323 East Charter Oak Road, Phoenix, Arizona, 85032 - a piece of paper stating an apology & that there was two free sandwich coupons for Arby's included. There were not any coupons included.!
So sending this to be Informative; that the coupons weren't included as stated.
our family experience today at the Bethel Park PA store on Route 88/Library Road was absolutely the worst!!! - first the doors were locked and guests could not get in, the drive thru was around the building. There were people inside, so I went to the other side of the building and one of the guests who was already inside opened the door, I walked from one side of the unit to the other to let the rest of our family in. We have a ritual of eating lunch as a family group after church every Sunday (typically 16 people) the manager on duty (Clarissa) walked from the cooking area yelling "the dining room is closed, there is a sign on the door" and basically telling us we all had to leave and standing holding the door open until we did. On the way out the door I inquired if Arby's locations were franchise or corporate to which she replied "no, we are corporate and I wish you would contact them, My name is Clarissa and I'm the manager, please do call!" I told her she could contact corporate herself to resolve her own problems whatever they were - she was extremely rude and abrupt -
I just went through the drive-through at store number 124 and this is the second time I've been to this store and they have forgot to put my order together correctly this time they forgot to put in my Arby's roast beef sandwich that I specifically had special instructions on and second I went and they didn't give me my potato cakes I noticed the people in there are very old so I don't know if they don't know what's going on or they need help. Please help them I'm tired of having to go back and forth to retrieve my order. Thank you very much Dolores Bell
I had a terrible experience with the manager at Arbys today. When I was at the drive thru to place my order, I was greeted with "go ahead with your order." I ordered an iced jamocha coffee without ice and no whipped cream. I was told that I wanted an iced coffee. Then I repeated my original order and was told to pull around.
After pulling to the window, the person said "why would you want to pay $2.79 for that coffee when you can get an iced coffee for less. I was very offended and said forget it and drove off. I was so furious that I looked up the number to the restaurant and asked for a manager. I was told by the person that answered the phone that she was the manager and then she said she was trying to give me some else that costs less.
I told her that I get this coffee all the time and that I had a coupon for 50 percent off and there is a difference between what I ordered and an iced coffee. I told her that it is not her place to tell a customer what to order and that she doesn't know my financial situation. She apologized but by that time I was so furious and didn't want to hear anything she had to say. I will probably never go back to this restaurant again.
Hello,I would like to know why there is no Arby's in Columbus Ga or the tri-city area that sale rotisserie chicken, sweet potatoes, spiniach... ect. I lived in Prince George Va for 27yrs and Arby's in the area and outside sold these things and more. Can we please have it here.
i would shut down the store in Altus, Ok. They have a huge cock roach problme and my wife who had just been hired, questioned the cock roach problem and apparently was fired. We havent heard from the local general manager yet..we truley belive it was because the remark that was made by my wife about how the cock roach problem and how they control it. I will never eat at an Arby's again, not just because of the coach roach problem, but becaue of how the local general manager handled the situation of firing my wife and never calling or attempting to contact her about her termination. Very very poor, and i happen to be a veteran, in a military town.....so you can imagine the negative publicity that Arby's is getting from me. I have gone out of my way to bad mouth Arbys on social media and word of mouth to my fellow military members at my base to not eat at Arbys. FIAL FAIL FAIL
Dennis Helferich
Veteran, USAF...22 years
Went in Monday for lunch & was so blown out of mind how filthy the dining room was trash every where trays a mile long in the dining room sauce station area no stock pop station dirty.ect!!!With a manager (Amanda ) two others employees there & not one comes out to clean or anything. I can say that I been coming in for some time to visit your manager Evelyn (mama ) simply because she always taking care of me & so outstanding in her job had the place looking very clean you've lost a great manager. I will NOT BE COMING BACK
Visit to Arby's in Wise, VA was very disgusting today August 25, 2017.
A spill was cleaned up by a manager with paper towels, then, he went behind the counter and picked up a wet towel and proceeded to wipe the deep Grier where fries were cooking.
Before this, which it was a busy rush, an employee spoke rudely to a young lady, telling her "just go to the back". I don't know what she did or didn't do, as they were all running around acting confused. In the middle of all this, one worker, another lady was loud kind of pushing herself around.
By the time I seen the clean up job and not washing his hands, I threw my food away.
The young lady sent to the back, I felt sorry for, because she was humiliated in front of everyone around, and by the time we left, she was sitting at a table, I supposed trying to call for a ride. She should have never been humiliated that way, as all the employees seemed untrained, not just here.
I refrained from talking to manager, as one of them was the floor cleaner!!!!
I work in customer service and this whole ordeal was unacceptable.
Went thru Drive Thru at store 7432 in Cheyenne, ordered an Italian Porchetta sandwich after checking ingredients on line. When I got back to the office found out it had Mayo on it. Disgusting. I don't have time to go back to the restaurant on my lunch break. Mayo was not listed as an ingredient on the website. Putting Mayo on a sub sandwich that has vinegarette on it is absolutely deplorable. Called the store and they said they call the Mayo some Greek name, like I am supposed to know that's Mayo?? I will go back and try to get my money back, meanwhile they ruined my lunch.
Tried to fill out the Survey and the Contact Us form on line, doesn't work, error messages, want too much personal info.
We stopped at the Arby's on Volunteer Parkway in Bristol Tennessee the other day it was quite upsetting.Our family, as well as our church congregation frequently go to different Arby's very often, depending on where we are going or returning from .However, we will not be returning to this particular location again. The wretched filth of the store and blatant drug use is apparent to a shameful degree. Over the past few months it has only became worse, it's a blemish to your company name. There is a short scruffy black haired manager named Michael who is always outside and when he does return he absolutely reeks of marijuana,no one bats an eye to this .I can't figure out why this is.Then no sooner as he is back in he halfway takes an order passes it off to another worker just wandering off only to be loud and brash then back out again. This has happened more than one occasion. I have prayed on this before writing you with this concern, this is the only thing I can do. It seems that everyone there knows about this behaviour and allows this to carry on which is turning a once nice restaurant into what it currently is a place where no one wants to stop at.
