Find the latest British Airways news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
“Improving the customer experience remains a key focus for the airline,” IAG said. IAG chief executive Willie Walsh said: “All our airlines performed extremely well with their best-ever individual financial results, strong operational performances and ...
Aair traffic control was contacted by the plane, a Dreamliner, at around 11.15am when the pilot asked permission for a priority landing in London. The aircraft was travelling at 10,000ft over the UK on the flight Los Angeles in the USA. The pilot ...
MANCHESTER UNITED legend Gary Neville has branded British Airways "the worst airline he has seen" after he was bumped off a flight this morning due to overbooking. The 42-year-old Sky Sports pundit says he had a seat booked on a flight which was ...
Brand and Customer Service director, Carolina Martinoli, said: “British Airways has launched its multi-million pound investment plan to benefit its customers with more choice and quality for all. “Staying connected is important to our customers who ...
Related articles. Which airlines allow free hand luggage in the cabin? Planes are removing reclining seats from flights. Passengers can connect when the aircraft has passed 10,000 feet. Each package can be bought for as little as one hour, or for the ...
British Airways is meant to be a premium airline, however in one department it's woefully archaic: WiFi. If you choose one of its planes for a long-haul trip, you're typically stuck with its in-flight entertainment or whatever you remembered to ...
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It is another embarrassment for the flagship carrier, which is fighting to restore its reputation after being accused of poor Customer Service and cutting perks. BA was also criticised over its response to an IT meltdown last May which resulted in ...
British Airways is currently running a New Year sale on USA, beach and city breaks. The offers include flights from all London airports to Las Vegas from £425 return, Los Angeles from £416 return or Washington DC from £426 return. Meanwhile city breaks ...
A British Airways flight was diverted to Logan International Airport on Wednesday night after the flight crew requested assistance for a “medical situation” on board, officials said. Massport spokeswoman Jennifer Mehigan confirmed that a flight was ...
It's time for some pillow talk. British Airways has just begun a brand new partnership with The White Company for its business class experience (called Club World in BA Land) and I'm putting it to the test. The luxury high-street brand now provides all ...
British Airways is trialing self-service biometric boarding gates on international flights out of the USA, working in partnership with Los Angeles Airport. The new technology, created by Vision-Box, will create a smoother journey for customers, as they ...
British Airways customers are set to gain access to even more Chinese cities thanks to a new codeshare agreement with China Southern Airlines. As part of the new agreement, customers can book seats on China Southern Airlines flights to four ...
"Ryanair.com is the most visited airline website in the UK, so demand from UK consumers to book and fly with Ryanair has never been higher. "Ryanair also receives customer feedback in real time, with Rate My Trip on the Ryanair app. Rate My Trip has ...
That was the case for 180 passengers on a British Airways flight from Berlin to London Heathrow. The flight BA983 wasn't off to a good start when it left Berlin Tegel at 6:57 pm, five hours after it was due to depart at 1.50 pm. To frustrate passengers ...
NEW DELHI: British Airways finally sent a ferry aircraft to Baku on Tuesday evening to fly passengers stuck there for almost 20 hours to London. The airline's Mumbai-London flight of Monday (BA 198) was diverted to the Azerbaijan capital after the ...
Staff at BA have since been spending their time allocating alternative routes for passengers with other carriers, as it is obliged to do under EU passengers' rights rules. "Our Customer Service teams are proactively offering flights to customers with ...
A video posted to Facebook on Thursday showed the engine of a British Airways plane bursting into flames as it departed Phoenix Sky Harbor International Airport. In the video, three loud popping sounds can be heard while blazing sparks light up the ...
Snow caused chaos for air passengers on Sunday, with flights diverted, delayed and cancelled at Heathrow. While roads were closed and power supplies affected around the country, the disruption at Britain's main airport was blamed on planes having to be ...
In a blow to the boutique airline concept, British Airways said it is shutting down its ten-year-old subsidiary, Open Skies, which currently flies between New York and Paris. Instead, BA parent company IAG, which also owns Aer Lingus and Iberia, will ...
Britain needs friends right now, and as we hustle to attract big business and plentiful tourist activity, our flagship airline will either offer an alluring beacon or confirmation of the status quo. Look at Emirates and Etihad, between them responsible ...
British Airways has upset some people with a new policy of boarding passengers in order of how much they paid for the fare. Photo: Nick Morrish/British Airways. Share; Post on facebook wall · Share on twitter · Share via Email · Pin to Pinterest ...
Critics accused British Airways of promoting a class-based system of Customer Service, with the wealthiest customers getting preferential treatment. "I paid less than all you suckers", a passenger tweeted, while another wrote, "If some idiot pays more ...
British Airways City flyer British Airways' new boarding policy has drawn controversy.British Airways. British Airways will begin to board passengers according to their ticket price on December 12. Passengers with the most expensive tickets will board ...
In 1932, sixteen passengers flew in a four-engine biplane on the first Imperial Airways flight to Mandatory Palestine, landing on the Sea of Galilee and taking ferries to shore. That flight took some 20 hours – today, it only takes five. “The State of ...
A BRITISH AIRWAYS flight once had all four engines fail after flying through volcanic ash - with everyone surviving. By Kara Godfrey. PUBLISHED: 16:04, Tue, Nov 7, 2017 | UPDATED: 17:38, Tue, Nov 7, 2017. 0. british airways flight engine fail Getty ...
I have received extremely bad customer support for a recent issue with bedbugs on an overnight flight. Pics: pic.twitter.com/O80hXqyrsU. — Eric Faceplant (@EricFaceplant) October 12, 2017. As the cabin lights dimmed and Molly drifted off to sleep ...
Imagine settling in for a long-haul flight only to realise that you're not alone, and those bed bugs you can see crawling around the seat are going to be nibbling away at your legs for the next nine hours. That's the gross journey one couple had to ...
British Airways passengers discovered the gruesome creatures after flying from Vancouver to London. Heather Szilagyi was travelling with her fiancé Eric Neilson and her eight-year-old daughter when they spotted the bugs. They complained to a flight ...
But she says she became frustrated trying to get through to a Customer Service agent. She says the airline's Customer Service line is open only a few hours a day, in a different time zone. When she tried to call, a recorded message said the line was ...
She phoned Customer Service to alert them to the problem and to ask that they not be on the same plane going home. After several attempts to get through to Customer Service failed, she posted pictures of the bites on Twitter. The airline then reached ...
She said her family received the best seats on the plane and "kind and very empathetic" Customer Service from the crew. While travelers are typically beset by bed bug infestations at hotels, it's quite rare to find the insects on planes. Lately ...
A mum has claimed her family was besieged by bed bugs on board a British Airways flight, which left her seven-year-old daughter's legs bloody and sore. Heather Szilagyi, 38, was travelling from Vancouver to London Heathrow with her daughter and fiancé ...
This is just my daughter's calves. That's more than a few bugs. #britishairways pic.twitter.com/2WtAGA8PFd. — Heather Szilagyi (@heatherfact) October 12, 2017 · @British_Airways Hi. I have received extremely bad customer support for a recent issue ...
BA has been subject to criticism for its comms and Customer Service reactions to an IT meltdown in May, and has suffered other disruption in recent months - but is also on the shortlist for the PRWeek UK Awards, which will be handed out next week ...
“Unless we act, our two biggest airports are just going to get fuller and fuller with delays and Customer Service getting worse and worse.” The Government is expected to give the go-ahead to the highly controversial expansion of Heathrow in spring 2018 ...
From renewable fuels to eco-friendly airplane tugs -- British Airways is interested in decreasing its ecological footprint. The airline has just announced the roll out of five new Molotok remote-controlled electric vehicles that can push back aircraft ...
It will also help to further develop our USA market and elsewhere,” Minister Loustau-Lalanne added. For her part Mrs Francis said: “We were all delighted to learn a few months ago that Seychelles was finally on the planning chart of British Airways ...
British Airways is taking a cue from Doc Brown for how it'll fuel its next generation of aircraft. No, not by bolting a flux capacitor inside the cockpit, but by turning to garbage for fuel. The airline has announced a partnership with renewable fuels ...
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The airline's all around the world sale sees discounts on trips to Asia, Europe, Caribbean, Mexico, South America, Africa and USA and Canada. European city breaks start at £94 per person which includes flights and hotel or alternatively flights alone ...
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British Airways is introducing a new service called Premium Transfer Drive at Heathrow to ensure that customers who are at risk of missing their connection are able to catch their onward flight. The new scheme applies to passengers travelling on a UK ...
Hurricane Irma path LIVE UPDATES: Irma bears down on Caribbean, USA. hurricane irma travel florida caribbean warning Getty/NHC. Hurricane Irma has been upgraded to Category 4, but how will this affect British holidays? British Airways has cancelled ...
Passengers flying British Airways to Orlando next summer who value their space should avoid flying on Fridays or the first flight of the day on Saturdays. Those are the services which will feature BA's new “densified” jets, with 52 more seats squeezed ...
A spokesperson said: “We pride ourselves on delivering a high standard of Customer Service, and we are very sorry that on this occasion we fell short of our customers' expectations. “We have been in contact with our customer to apologise, and will be ...
The new agreement, which comes into effect on September 1, when Loganair begins operating as an independent airline, will enable customers from the Highlands and Islands to book directly onto services on British Airways' global network at London's ...
His charismatic personality, charitable giving, and outlandish lifestyle make him someone worth watching. And now, a new story is shedding light on how he may be one of the most likeable bosses on the planet, too. “Over the past 33 years, Virgin ...
Another wrote: "That's horrible Customer Service, noted never to book with them." The Twitter account for British Airways has contacted the actor since the post, asking him to contact them with his details. A British Airways spokesman said: "We always ...
British Airways has confirmed rumours that it will be launching flights between London and Nashville in the US. From May next year, the airline will operate a five-a-week service from Heathrow Terminal 5. It will be the only airline to fly direct ...
