CarMax customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from CarMax.

Apr

Posted by Rebecca

on 4/5/23 at 3:39PM

My daughter just bought a car from car max in Virginia only less than 3 months and she is stuck out in Florida with her infant daughter and already spent 500.00 to find out what wrong..still stuck in Florida...and is military wife.

Oct

Posted by Jon

on 10/15/19 at 7:42PM

What customer service, what support?
I purchased a 2007 Mazda CX-7 in Dec. 2016.
Within 60 days it had to have the engine replaced plus a slew of other problems.
It has now been in the shop,(and is now) for the14th time, the 9th TIME after the install, all engine related problems.
It has affected my reliability at my job, multiple rental cars, all not reimbursed for, and my piece of mind.
One person called to address this issue only after I left a negative review, 2 YEARS AFTER.
WE'RE GOING TO COURT.

Jul

Posted by Nicoledickey/1977

on 7/17/14 at 11:47AM

I would like to thank Darcel Washington for helping me find the SUV that I wanted and could afford. She is a very sweet and very nice person. She treated me as family. I would refer her to anybody I know looking for a vehicle. Thanks for your kindness and help. Elizabeth Dickey.

Jul

Posted by whatsherface

on 7/2/13 at 12:39PM

Tried calling the company about my account and each time (total of 4) I got a message saying all the representives are unavailable and to call back during normal business hours. I called them at 3:30EST and it was not a holiday. They should have been open.

May

Posted by Anonymous

on 5/28/13 at 12:30PM

I tryed to order a car fax. After the website would not let me complete anything but charging me money. I called customer service and was cut off four times. The service and website I was directed to was a complete joke. This has taken four hours of my time today. Still can't get the information I need.
This has been nothing but a joke from the start. You have my money and no informstion provided

Mar

Posted by chuckd

on 3/1/13 at 8:27AM

I was able to talk to a live person since the dealer does not open until 11am cst. Camile was very professional about my issue. She states she will forward concerns to mgt team at Tinley Park, IL store...