Dairy Queen customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Dairy Queen.

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Viewing Dairy Queen customer service reviews 1 - 25 out of 176
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26
Feb

Posted by Anonymous


on 2/26/20 at 1:13PM

Hopefully! Someone would be interested in the new location in Rochester NH! Recently,Friendly Restaurant just closed down for a week ago and I was wondering that Dairy Queen would open the restaurant back ASAP! Dairy Queen will be the best choice. Reason is Dairy Queen has the Ice Cream offer with the dinner just in time for the new season! Population is quite great so as the economy area! Please considering this for the future ASAP because the restaurant just closed down! I am hoping that this idea will be interested someone to expand the new location in NH( this area )! THANKS SO MUCH! CHAN UDORN !

12
Sep

Posted by Anonymous


on 9/12/19 at 4:42PM

We often enjoyed visiting DQ for the $5 lunch/meal deal. Today we visited and found it now costs $6. Well, ok, things are expensive. But we did not enjoy our usual meal because the cheeseburger is now a double patty and no lettuce and tomato. We don't want a double patty, we want a single with cheese and lettuce and tomato like it was before. We were told, well, sure, we could have that, but it would cost an additional 25 cents on top of the $6. I ask you, is an additional patty less expensive than a piece of lettuce and slice of tomato? I don't think so. The new way wasn't as good, either....too much like any other burger place...yuk.
Please, if you have to charge $6 for the meal deal, at least allow the option of just one patty with lettuce and tomato without additional charge. Otherwise, we will not be visiting again. May as well go back to McDonald's.
West Salem, OR 97304
9/12/2019

18
Mar

Posted by Asia


on 3/18/19 at 7:22AM

Managers. An employees. Need to learn how to talk to people i had a close friend that work their.i seen videos on howthe. Employees talk also. They stunk. Everyday an wear. Nasty clothes to work

17
Jul

Posted by Anonymous


on 7/17/18 at 8:36PM

Dairy Queen,108 Cities of Gold RD. Pojoaque, NM 87506,Jul 17,2018,7:56pm. Worst experience. Ordered a burger, the person working says, we don't have any tomatoes or lettuce for the burgers. Ordered the #1 burger, it came with a number of ingredients, not a tasty burger, ate half and threw the rest. My spouse went to the bathroom, not very clean and there were no paper towels, she and another lady walked out with wet hands. I normally don't complain but when I have a bad experience like this one, I feel that it is important that a business knows. Doubt that I will be going back to Dairy Queen.

12
Feb

Posted by Anonymous


on 2/12/18 at 12:43PM

The Valentine cake you show on your commercial is nowhere near the cake we bought very disappointed.
Cake we bought had about an eighth of an inch of frozen strawberry in the center of it the rest was plain vanilla ice cream with a few chocolate shavings on the top will not recommend your cakes to anyone.

27
Nov

Posted by Maria


on 11/27/17 at 1:20PM

Alexander city Alabama send my son to Dairy Queen all my order was nasty I specifically said no onions and no tomatoes ugh my chicken basket was cold and dry the bread was hard not even toasted my fries were cold my first time eating there and will be my last

15
Oct

Posted by Anonymous


on 10/15/17 at 5:34PM

Just sat at drive thru at Johnson City Dairy Queen to be told we could order banana splits because they didn't have ice cream firm enough. In our way to Sonic

05
Oct

Posted by Tim


on 10/5/17 at 11:21AM

The Dairy Queen in diamond il. is disgusting, filthy floors, ice cream machines that are malfunctioning (for over 6 weeks), can't make twist cones. What happened? It was such a well run store up till last year or so.

04
Oct

Posted by Gina


on 10/4/17 at 5:12PM

Dairy Queen in kemah is so nasty cashier handles money an touches your food old as lady cook rubs her nose rude mutha there white ppl an don't like Hispanic buk them workers slamed our tray on the table food was cold man lucky I'm a female cause I would beet Tha sugar out of every employee there rude piece of Doo doo my name is Gina my number buk dairy Queen in kemah under new manager cause of the same

12
Sep

Posted by Anonymous


on 9/12/17 at 8:12AM

I recently visited DQ in Randolph New Jersey and was impressed with it's retro style and very
clean and maintained grounds and patio area. The staff was extremely friendly and helpful. They were generous with the topping too!

Jack Pisoni

09
Sep

Posted by Lychelle


on 9/9/17 at 6:23AM

I really Do not know why you changed that BBQ sandwich..I use to eat it all the time...you Redturants are always messing up something. The one I purchased yesterday was big and Nasty..soggy..I could not eat it and wasted $5bucks on it...and the ice cream machine was broken

23
Jul

Posted by Mat


on 7/23/17 at 6:30PM

Does not have chocolate ice cream worst Dairy Queen ever

03
Jul

Posted by Anonymous


on 7/3/17 at 2:43PM

The Dairy Queen in Georgetown Ky is getting worse by the day. Last few times I've been there, the service absolutely sucked. People are waiting 30 to 45 minutes for an ice cream cone! This is ridiculous. Dairy Queen obviously has the best ice cream but geeez....45 minutes. Come on! The workers don't even acknowledge the customers. You have to say ....hey ....excuse me....I would like to order something. Pitiful. Please hire more workers...get more equipment....something. This store is losing business and its sad.

30
Jun

Posted by Anonymous


on 6/30/17 at 7:56PM

The last two times we have been to Dairy Queen in Rathdrum If they have no ice cream and no milk. They need to get it together.

24
May

Posted by Anonymous


on 5/24/17 at 9:58AM

I have to say the Seabrook ,Tx on Meyer Rd has the worst service.You have to wait forever in the drive thru and the inside is filthy,dirty restrooms,The people at the counter are rude and not attentive. They are skippy about how they serve the portions.You would think they would pick up and keeping clean and taking care of their customers.

04
Apr

Posted by Valerie


on 4/4/17 at 11:48AM

I worked for Dairy Queen in 1994. We used to be able to load blizzards up with the special treat customers wanted. It's an absolute disappointment to go there now. There's barely anything in the blizzards. Sad to say but my business has went to McDonald's for their treats because they are loaded. A treat in every bite! Maybe fix this issue.

29
Mar

Posted by Really??


on 3/29/17 at 7:36PM

Lately their ATM/DEBIT cards system is down quite a bit. Now they got a sign in the drive through order menu that reads "not accepting debit cards at this time. sorry fot the inconvenience". I had to pull out to go get cash and this time I went inside and didn't see any signs about not accepting cards. After placing my order and given my total I asked if the card system was down again like usual and was told it was NOT and that the reason they still had the sign posted outside was because since the system crashes quite frequently that way if it suddenly crashes they don't have to be going back and forth putting up the sign. WOW!! PURE LAZINESS!!! This happened at Dairy Quenn in Eagle Pass TX...Other than that the staff is pretty much friendly.

20
Mar

Posted by Monica


on 3/20/17 at 7:59PM

The DQ inside of Tristar Centennial Medical Center in Nashville,TN DIDNOT honor the free cone day on March 20, 2017. This was a nightmare because visitors like myself,mom,and daughter saw the advertisement on phones. The ad only stated that mall stores would not honor the free cone day special.Centennial is NOT A MALL!!! It is a hospital.

20
Mar

Posted by Kathy Esenther


on 3/20/17 at 4:15PM

Went to our local DQ for free cone day at about 5:30 and was told they were done
giving free cones. I thought it was free cone day, not for five hours as the owner indicated. What's up? Bad business practice😬

24
Jan

Posted by Anonymous


on 1/24/17 at 7:27PM

Store in Ashland ,ky. In Ashland off of 13th street.
Rude rude employee in drive thru. She was laughing and so was the manger. All over us asking for a extra sause. Rolled her eyes. Called the store to talk to manger and she said she would take care of it but figured that would be hard to do when she was the one laughing to. Jan 24th
9:00 pm.

19
Jan

Posted by Anonymous


on 1/19/17 at 3:10PM

My family and i just left our local dairy queen here in Corpus Christi Texas. We were very displeased with the service. They told us they had no ice. So i said well are you'll going to not charge us for drinks or compensate sumhow? They only replied no, the soda is cold already. Just not apologetic or in anyway sorry for the inconvenience. We were the only customers inside the restaurant. No reason to be treated this way.

10
Jan

Posted by Pat


on 1/10/17 at 12:03PM

I have always liked your food, especially your ice cream. But I don't eat there often. Your moral stance in Zion has impressed me so that I will make sure DQ is now my first choice! Thank you!

08
Jan

Posted by Anonymous


on 1/8/17 at 5:17PM

I will never step foot in a dairy queen again. They charge over 12 dollars for a drink and burger with fries. Then have the nerve to ask for money to have a dipping sauce for your fries. What next, charge to park in the lot or use the toilet? I'm through with DQ.Been years and it will be a cold day in he'll before I put another dollar in the mediocre burger joints fat hands.

07
Jan

Posted by Anonymous


on 1/7/17 at 9:29PM

I don't understand why you have a big sign that says Bacon Cheeseburger $5Buck Lunch and then they charge $6. Looks like false advertising to me.

07
Jan

Posted by Anonymous


on 1/7/17 at 8:11PM

I have not been a frequent customer in the past
But I appreciate the corporate response to the recent incident in Zion.
I intend to frequent Dairy Queen much more regularly going forward.

Viewing Dairy Queen customer service reviews 1 - 25 out of 176
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