Duke Energy customer service

Duke Energy is the largest electrical power utility in the United States. Duke Energy also provides service to users in Latin America as well as Canada. Duke Energy provides customer service contact options such as email, phone and online form submission.

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Indiana Customer Service

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Phone: 800-521-2232

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Kentucky Customer Service

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Phone: 800-544-6900

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North Carolina Customer Service

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Phone: 800-777-9898

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Ohio Customer Service

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Phone: 800-544-6900

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South Carolina Customer Service

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Phone: 800-777-9898

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User Reviews

01
Mar

Posted by Anonymous


on 3/1/24 at 10:47AM

I am trying to get a concern address by Duke Enegy corporate office about an issue I am having with one of its conglomerates , dpu utilities providers in Orangeburg , South Carolina. For consecutive months my ultility bill has been nearing $ 500 per month. Dpu said it is because of my usage ,but I do not think that is accurate. They have no reasonable answer for it . My service has been interrupted twice and my elderly sick parent lived me and I had to find an alternate source of heating to insure her health. A technician has come out and check my gas meter but he claimed it was working properly. So what is the reason for my high bills? Are they misreading the meter readings. Every time I question them I receive a different answer . It is ridiculous. Please assist me if you can If not please direct me to where I can get help .

20
May

Posted by Robbie


on 5/20/23 at 5:56AM

My freezer will thaw by the time you get my electric back on! As high a bill as I pay you need to do better! I want my bill shaved down because if this

01
Apr

Posted by Steven Bauer


on 4/1/23 at 1:53PM

I would like to say how much I appreciate the hard work of the Duke linemen in getting our power back on on April 1 2023. I appreciate them more than I can say.

23
Dec

Posted by lilbluesy


on 12/23/22 at 11:44AM

Repair service is horrendous. I called in outage around 5 am. Around 10am I receive text power was restored! That was a lie! The power was not restored. Do I reported outage again. 4 hours later there are still no crews in Waterloo SC when I was already told crews had been dispatched. Nor does Waterloo SC or Lauren's county show on your outage map. I just came back from driving around looking for downed lines/transformers etc and Duke Rnergy crews. No crews are in the area nor could I find the damage. You need to put the lines underground since you are unable to maintain them above ground and how about clear cutting?

02
Nov

Posted by Anonymous


on 11/2/19 at 2:17PM

You were doing work in my area which included digging in my back yard. There are still open holes there and one hole covered by a piece of plywood. It's been like this several weeks now.

View all 21 Duke Energy customer service reviews »
Customer Service Ratings

Based on 149 votes.

2.7

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Duke Energy customer service news
Duke Energy expects up to 200000 will lose power from Hurricane Michael

Tampa Bay utilities started sending crews north to help the Panhandle after historic Hurricane Michael made landfall on Wednesday. Duke Energy Florida, which serves the Panhandle, expects a total of 100,000 to 200,000 customers will lose power as a ...

Duke Energy Florida customers will soon get smart meters — or pay a fee

Duke Energy Florida is transitioning its home energy meters to smart meters between this fall and 2022. But if customers want to opt out, it will cost them. Regulators on Tuesday gave the utility permission to charge a monthly fee of $15.60 for any ...

Duke Energy customer bills may go up next year. TECO bills may go down

TAMPA — Tampa Bay ratepayers' utility bills may go up or down next year depending on which side of the bay they live. Tampa Electric Co filed with state regulators Friday to cut customers' monthly bills by $8 to $99.55 per 1,000 kilowatt-hours used.

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