EHarmony customer service

Eharmony is a dating web site featuring Eharmony labs, a relationship research facility. Potential members complete a rigorous propriety online profile. Eharmony offers no direct customer service other than an adequate help page.

Customer Service

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  • Hours of Operation:
    • Mon-Fri: 5am-9pm PT
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  • Customer service link:
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  • Description:
    • EHarmony Canada - 800-390-3548

User Reviews

Posted by RANDY


Well you have had my sixty bucks for more then a week now and I ain't got nothing My email won't work neither will my , well I cant even get to my password .

Posted by PEGGY


this is the worst dating website i have ever tried. Could not find my way around the site at all. got no matches, have been trying to cancel ever since i joined and have had no response at all the phone numbers online are bogus how do they get away with this mess

Posted by Happycalgirl


I signed up and was completely disappointed only decided to pay for two months and I canceled sent them multiple emails with no response I received in the mail which I didn't even see it collection notice for one year subscription which I did not sign up for! Seems to be a rip off company highly disappointing !! and SCAM BECAUSE
THEY DO NOT RESPOND TO EMAILS WITH REPEATED CANCELLATION!!!

Posted by Anonymous


I contacted someone to cancel my subscription three days after I joined and they have continued to charge my account. This is the worst company to deal with do not fall for their scam.

Posted by Anonymous


I signed up with Eharmony about a month ago...totally disappointed..can't reach anyone for help...other than by email...won't give refund because they said I missed the cancellation period but that was because they told me to give it at least two weeks for someone to respond to my profile...that took me past the dead line to rescind my contract. I have complained repeatedly and I was told to change the profile of the men I am looking to meet..that's not why I signed on here..They no longer take phone calls and there is no chat room that I can find..how do I get some satisfaction???????They have been awful to deal with.

Customer Service Ratings

Based on 177 votes.

2.4

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Corporate Office

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Customer Service Scoreboard

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EHarmony customer service news

An ad from dating website eHarmony has been banned and branded 'fake news' for suggesting it uses science to help ...

An advertisement from dating website eHarmony has been banned by Britain's Advertising Standards Authority (ASA) for suggesting it "offers users a significantly greater chance of finding lasting love" with a scientific algorithm. Error loading player ...


Skyler: Maybe we need a pet version of eHarmony to match dogs with families

We have a Chihuahua mix named Eileen, a little old lady dog (we think she's 12 or 13) with an old lady name but a lively personality. Our other dog, a Pomeranian mix named Paco, died this summer of complications from old age, and we have been trying to ...


eHarmony CMO: Marketers are getting misled by data attribution

Moreover eHarmony was copycatted in several countries like the online dating sites EliteSingles in Canada, Australia, USA, UK, Chile, Mexico; eDarling in Spain, German, France, Russia; also TeAmo in Russia is another copycat of eHarmony; esync ...

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