Find the latest Eastern Bank news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Eastern Bank chief executive Bob Rivers and his team used to end the year with a delicate dance, one aimed at bringing the bank's assets under $10 billion. That's because federal rules impose additional burdens on banks above that size, a result of ...
An Eastern Bank branch on Route 1 in Saugus was robbed Tuesday night, police said. A white male entered the bank at 605 Broadway armed with a gun at about 8 p.m., Saugus police said. He fled the scene on foot with an unspecified amount of cash, police ...
Eastern Bank has spun off its innovation lab's first product and most of its core development team into an independent company, an acknowledgment that in the fast-changing financial technology market, a bank may not be the best place to grow. Numerated ...
An Eastern Bank ad (above) is prominently displayed on a Southeast Expressway billboard in Dorchester. By Deirdre Fernandes Globe Staff March 07, 2017. At a time when many companies are trying to sidestep political controversy to keep all of their ...
The state's largest community bank just got a little bigger, crossing the key $10 billion threshold, according to federal regulatory filings. Eastern Bank reported that at the end of the second quarter it had over $10 billion in assets, a milestone ...
How millennials are changing the face of Customer Service. Is Brexit a sign of the rising far-right in Britain? ECONOMY. LATEST. Mother charged with murder in deaths of her 4 children. 56 minutes ago in World .... 36 VIEWS. SHARE. EMAIL · USA · ECONOMY ...
Jet Airways has partnered with Eastern Bank to launch Bangladesh's first airline co-branded credit card. Members of the Jet Airways EBL Platinum Visa credit card are automatically enrolled into the carrier's Jet Privilege loyalty programme. Cardholders ...
Richard Holbrook, chairman and chief executive of Eastern Bank, will retire at the end of this year. A new generation of leadership is taking over Eastern Bank Corp., the nation's largest mutual bank. What won't change, its leaders said, is its ...
In May 2015, Eastern became the first company in North America and the first bank in the United States to identify callers by the sound of their voice in its Customer Service Center (1-800-EASTERN). In April 2014, the bank established Eastern Labs, ...
Previously, when customers contacted the Eastern Customer Service center, they had to prove their identity by answering a series of security questions before proceeding with their phone call. In recent customer surveys, customers conveyed their ...
America's oldest and bigg Nuance Brings Voice Recognition to Bank's call center est mutual bank is adopting voice biometrics for caller identification. Eastern Bank has announced that Nuance Communications will be providing voice recognition technology ...
Until very recently, when Eastern Bank's customers contacted the Customer Service Center (1-800-EASTERN), they had to prove their identity by answering a series of security questions before proceeding with their phone call. In recent customer surveys ...
Seeing an opportunity to use advanced technology to solve a customer problem, Eastern Bank has introduced voice biometrics technology from Nuance to make it easy for customers to access their accounts when calling Customer Service. Now, when a ... “As ...
For 11 years, former New England Patriots player and Heisman Trophy winner Doug Flutie has thrown signed footballs out to guests at an annual ceremony for Boston-area nonprofits supported by Eastern Bank. But this time around, one of his passes was ...
Boston-based Eastern Bank is a 200-year-old mutual thrift — "probably not the type of bank you'd associate with innovation," its chairman and chief executive, Richard E. Holbrook, admits. Over the past 10 months, however, $8.8 billion-asset Eastern ...
BOSTON — Eastern Bank Corporation completed its acquisition of Bedford, N.H.-based Centrix Bank & Trust (OTC Bulletin Board: CXBT), creating a $9.5 billion institution serving more than 460,000 consumers and business across eastern Massachusetts, ...
Eastern Bank has completed its $134 million acquisition of New Hampshire-based Centrix Bank & Trust. Eastern said on Friday that it would change signs at the Centrix branches and convert 10,000 customer accounts this weekend. Advertisement.
Its branches may be concentrated in the Boston area, but Eastern Bank will soon have its name on ATMs stretching to the New York border, giving the state's largest community bank an opportunity to reach even more consumers. The Boston bank has signed ...
Eastern Bank noted that it ranked highest in customer satisfaction in New England in a J.D. Power survey just as it is unveiling new ads targeting small businesses. This is the third time in five years Eastern Bank has ranked highest in this J.D. Power ...
When disruptor PerkStreet Financial in Boston closed up shop late last year, executives at nearby Eastern Bank saw an opportunity to shake up the status quo. Eastern officials had long been debating ways to develop innovative products and services but ...
About 80 existing employees from the bank's product management, mobile, online, and Customer Service departments also will be incorporated into the lab. When it launched six years ago, Boston-based PerkStreet was among a new breed of financial ...
About 80 existing employees from the bank's product management, mobile and online and Customer Service departments also will be incorporated into the lab. When it launched six years ago, Boston-based PerkStreet was among a new breed of financial ...
"From the very beginning, the MPA design team was eager to collaborate with us on expanding our technology offerings and design a branch that melds technology with the Customer Service experience." Story ran in the Financial Digest section on 03/14/2014.
"When we were assessing possible merger partners, it was impossible to ignore Eastern's many accolades for Customer Service, employee satisfaction and helping small businesses grow," Reilly said. "We really like this partnership, and the attractive ...
"For the nearly 15 years since we first partnered with Vantiv, they have remained true to their promise of providing state of the art solutions to our business customers and delivering exceptional Customer Service to our team. This not only helps ...
“Eastern Bank has always prided itself on providing excellent Customer Service – it's what sets us apart from every other bank in Massachusetts,” said Eastern Bank chairman and chief executive Richard E. Holbrook said in a statement. “The tagline 'Here ...
Police are reportedly investigating a bank robbery in Copley Square that occurred on Saturday afternoon. By Sara Jacobi (Patch Staff) March 23, 2013 at 4:04pm. Bank Robbery Reported at Eastern Bank on Dartmouth Street. Police are reportedly ...
The center employs Customer Service, human resources and other employees who support operations at Eastern's 99 Massachusetts branches, said bank spokesman Andrew Ravens. He said the fire caused "very limited interruption to customers," although ...
LYNN (CBS) – Eastern Bank's headquarters in Lynn was evacuated Monday morning after a fire and explosions rattled the building and staff. Fire Chief James McDonald said a National Grid crew was replacing an old transformer with a new one in an ...
On its website, the ban said its call center was unable to take incoming calls and there was a delay in emails being delivered during the outage. The call center will reopen Tuesday at 7 a.m.. The branches, ATMs and online banking services were not ...
Editor said, “You're right, in that there is very much something to the idea of 100% selfless Customer Service. If you could execute that concept -- 100% -- you'd have someth…” On “Your Service Is Not What Differentiates You”; Chris said, “Very timely ...
"Elan offers some of the best credit card rewards programs in the industry and its Customer Service structure will better serve our customers." "Eastern Bank's five-star sales culture and forward thinking approach for branch sales makes this a perfect ...
During the timeframe defined as from Eastern bank's receipt of the check until July 25th, Mr. Zombeck was also calling Eastern bank's Customer Service Center inquiring into the status of his check collection. Specifically, he called on June 27th and ...
Mr. Riley writes in his letter to the FDIC: During the timeframe defined as from Eastern bank's receipt of the check until July 25th, Mr. Zombeck was also calling Eastern bank's Customer Service Center inquiring into the status of his check collection. ...
I spent several hours over the course of a few days on the phone with Customer Service or in branch offices with absolutely no results and no explanation as to where my money is. Neither Teresa Sarno nor Estela Budo, Eastern Bank Assistant VP and ...
