Posted by Anonymous
I bought an Isuzu Dmax 3.0 LSA in the Philippines in December 2022. I was surprised that only 1 electronic door key and one manual door key were given to me. Other brands provide 2 electronic door keys. I was told it was Isuzu's policy. Upon request I was quoted for a duplicate electronic door key because my long experience on keys dictates that I must have a duplicate for the Dmax. The quote as I expected was unreasonbly high,Php 4,165.00 or $75.00. I believe it is unreasonable for a duplicate which is a simple electronic device AND most of all should have been given free in the first place. But of course, Isuzu Phils is different as I was told by its Customer Relations people. Well I learned something on the matter. Best selling cars have reasons for being such. I am now sure one of then is how they treat/care its customers, particularly new ones.