Malaysia Airlines customer service

Malaysia Airlines was an airline which operated service to destinations in Asia and Europe. Malaysia Airlines was re-nationalized by the government and is now branded as Malaysia Airlines Berhad. The newly branded carrier offers service to a much smaller market in Asia. Malaysia Airlines Berhad offers customer service by phone contact only.

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Customer Service

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Phone: +603 7843 3000

  • How to reach a live person:
    • Just stay on the line and someone will pick up
  • Hours of Operation:
    • Mon-Fri: 0900–1700 hrs
  • Email:
  • Customer service link:
  • Main Company URL:
  • Description:
    • The phone number above is for calling outside Malaysia.

      The number for calling within Malaysia is 1 300 88 3000

User Reviews

11
Mar

Posted by Anonymous


on 3/11/20 at 1:24AM

I've written to [email protected] so many times concerning my lost luggage, but everytime, I received a message mail did not received.
I took a flight from shanghai pudong to KLIA on feb 11th on flight MH 387. Checked in 2 luggage' and only received 1 at KLIA. Reported, but the lady at the counter requested me to write In officially. However,, Malaysia airlines failed to received my mail.
Please let me know whom I can reach to trace my baggage and the email address.
Thank you.

TK Tan

31
Oct

Posted by Julie


on 10/31/17 at 11:34PM

Reference confirmed booking
11868087 London to Singapore 4/11/17 at 10:00 am MH3 Departing and arrival Singapore 5/11/17 at 10:20am
Question: I like to add on my luggage allowance at present I have free included in of 30kg check in baggage and 7kg small hand carry
I like to add another 10kg or your minimum been away touring for 6wks and have extra baggage
Kindly let me know whats the process
By the way this is my reference the webjet gave me since they are your sales office: QJ9DFU
My email to reach me please is
[email protected]
My name is Julie Abelardo Kassai
At present I am in Paris,France
Then tomorrow heading back to London to depart on the 4/11/17
Thank you
Will wait for your reply ASAP
KIND REGARDS

13
Mar

Posted by Anonymous


on 3/13/17 at 4:53PM

It has now been almost 1 year since I contacted you about an incorrect charge for excess baggage. In the past 12 months I have received NO response from you about this apart from a plethora of reference number in response to my initial email and subsequent enquiries.

30
Sep

Posted by ftanivill


on 9/30/16 at 8:17PM

To whom it may concern

I received an email from MAS informing us our flight details have been changed to a later time, however, upon ringing the customer service I was notified that the email was an error, and the time remains as the original booking.



My question is how could MAS send me a wrong email. I wish to be compensated on my grievousness and the amount of time I spend on my HP to inquire about my flight details. Despite, having a toll free 24 hours contact number MAS is not contactable. Neither the comment webpage works.



Would appreciate if MAS could contact me to compensate via my email at for the grievousness caused by you.







Regards .

02
Sep

Posted by Help me


on 9/2/16 at 11:45PM

Please help me out to change my detination right now I am in manila to go Mumbai but I need to go Chennai .how I can change my ticket even I am ready to pay penalty

View all 170 Malaysia Airlines customer service reviews »
Customer Service Ratings

Based on 110 votes.

2.8

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