Amtrak customer service

Amtrak is a national passenger railroad service in the United States. Amtrak is partly owned by the United States government and was formed by the consolidation of several privately owned train companies. Amtrak provides customer service by telephone and use of a virtual assist text feature.

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Customer Service

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Phone: 800-872-7245

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User Reviews

24
Dec

Posted by Amtrak


on 12/24/20 at 1:20PM

This is the worst train ride I've been on. We're sitting in the middle of nowhere. Not even by a train station. We just stopped moving out of nowhere. I've been sitting here for 25 minutes with a screaming baby. Nobody bothered to share what the hold up is. Do better.

29
Feb

Posted by Anonymous


on 2/29/20 at 3:11PM

Sad to see dining car closed. Millennials may not want to socialize but senior citizens do. Why must we always cater to the minority?

09
Jul

Posted by Anonymous


on 7/9/19 at 10:38AM

We are presently on Amtrack train California Zepher from San Francisco to Chicago. I am deeply disappointed in our 1 bedroom accommodations due to the following reasons:
1. The bathroom/shower room latch is broken and doesn't stay close. We are using duck tape to close the door but that's not working
2. There is NO WORKING LIGHT on the toilet. We are using glow sticks and a flashlight to see.
3. The single chair in our room is broken. If you sit in the chair all it does is swivel back and forth unevenly.
4. The electrical outlet near the sink does not work.
5. We can't use the shower because of no light.

I realize this car we are in (#631-C) was built 45 years ago. Unfortunately, this car should've been retired years ago. We are on a once in a lifetime cross country train trip and paid BIG bucks. We would've been better off in the coach section. I expect Amtrack to make this right for us. What can we expect?
Tom Mooney
[email protected]
608-515-6701
6205 Pheasant Run, McFarland, WI. 53558

Customer Service Ratings

Based on 4 votes.

3.8

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Amtrak customer service news
Amtrak's Sleeper Car Menus Are About to Get a Major Upgrade

The ribs are served with a mixed greens salad with balsamic vinaigrette, and salted caramel cheesecake for dessert, according to USA Today. If you'd rather stick to the so-called chilled menu items, a vegan wrap and chicken Caesar salad will also be ...

Is Amtrak becoming like the airlines?

Leocha believes the elimination of customer service agents at some stations is an ominous sign. "We are seeing the worst of airline customer service issues being introduced to the railroad experience,' he says. "The Amtrak Board of Directors and ...

Ohio senators attempt to force Amtrak to restaff Union Terminal

Rail supporters were devastated in May when Amtrak decided to shut its ticket office at Union Terminal. But a new amendment to the Transportation, Housing and Urban Development appropriations bill could force Amtrak to reverse that decision.

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