Posted by [email protected]
malware bytes is the hardest company ive ever came across to find a human being to talk to. and the bots are dumber than joe biden.
Malwarebytes customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Malwarebytes.
16
Dec
27
Jan
01
Jan
Posted by Anonymous
In late November I paid you a few pennies less than $50 for my two MacBook Pros. I have not been able to get any service, either from you or from an outfit that apparently got the money from my Wells Fargo Visa account.
Meanwhile you continue to offer an update version. How much will that cost?
And I thought I was buying some protection from scams.
11
Jul
Posted by malwarebytes customer service r
please contact me as soon as possible by phone , so I can speak to someone about cancelling my Malwarebytes security program with your company. I am changing my internet carrier and will no longer need Malwarebytes. I have been trying to contact you for a week and am becoming frustrated. my email address but that will be changing july 14th, 2017.
03
Feb
Posted by Contacthelp
I have attempted to contact Malwarebytes and have not received any kind of acknowledgement nor answer to my stated problem. Contacthelp likewise has not answered other than to say my question has been posted. I'm getting the feeling that these sites may not be actual Malwarebytes business.Why is there no acknowledgement of my queries?
13
May
Posted by Anon
Do bear in mind everyone that this page is not monitored by Malwarebytes employees. Posting your issue here will not net you a response or a resolution. I'd strenuously advise anyone who has an issue to go to their support page on their website, or send an email directly to . If you send a direct email it may be filtered by email spam filters, so I'd suggest going directly to their support page for assistance.
07
May
Posted by Anonymous
I paid for the Premium Malwarebytes program which includes realtime protection. Unfortunately, the "real-time protection" quits working every few weeks. I submit a form and usually do not hear back from them. When I do, it is email - and I am instructed to uninstall and reinstall to fix the problem. They know all about it, but they do NOT fix it. It's frustrating to deal with a company that sells buggy software and has non-support people with NO phone number. That is a red flag right there, isn't it? Gonna switch to Microsoft's version of malware protection - at least it's free and I can contact them when I need to do so.
29
Mar
10
Dec
07
Dec
05
Dec
Posted by Anonymous
I spoke with one of your customer service reps recently and renewed my subscription for two years. Now I get a notice that my subscription has expired. What is going on. I called just now and got some guy who barely spoke English. I told him what was wrong and he was unable to understand what I was saying. Please have someone from your office contact me ASAP.
11
Nov
Posted by CosmicEnd
It REALLY ANGERS ME that someone will sell a product and NOT PROVIDE live, customer service or technical support when the product doesn't activate. This do everything by email is a very typically capitalistic predatory practice. I suggest no one do business with these people until they are prepared to support the customers they are taking money from.
16
Aug
Posted by Anonymous
Sir,
I would like for you to call me I want to re-install malawarebytes back on my computer. Microsoft uninstall it without asking my permission. I reached an independent service that works with you. My name is Ms. Gaines and will you send me my license number. My email is . I must be able to reach the Company, and I'm very concern about getting these independent contractor. If I can't reach you, I'll be putting Microsoft anti-virus free plan on my computer.
