National Grid customer service

Contact information related to National Grid customer service, customer support and technical support can be found below. Please feel free to update any of the National Grid customer support information we have to make sure our site is kept as current as possible.

Customer Service

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  • How to reach a live person:
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  • Hours of Operation:
    • Mon-Fri: 7:30am-6:30pm
      Sat: 7:30am-4:00pm
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User Reviews

Posted by Rosie


My landlord turned off my gas intentional cause she lost in court. The city came cause I called 311and police came and they went to my neighbors and they had gas.the police was banging on her door but, she didn't open the door so city came and found an illegal line that was going to create a gas leak. The first time I called asking them why there was no gas and hot water for 2 months so I called national asking him what is going on and he asked my address and he said the landlord had an illegal line the was going to create agas leak and she had to get a licensed contratorto fix the problem by a certain date. I thank the man who helped me! I just called again and the lady was rude and said she couldn't give me no information. What are there going to do if building would had exploited. I am scared living after 13 yes. Pleae national grid, the landlord's

Posted by kwozny


horrible, thieves, liars, reported to credit agency THREE DAYS after bill was due 1 day before payment debited from my account - been having problems with them since day one.

Posted by kwozny


horrible, thieves, liars, reported to credit agency THREE DAYS after bill was due 1 day before payment debited from my account - been having problems with them since day one.

Posted by Coyote1751


never have an electrical outage. use their website and the times of repair changed 6 times and now have the 6th different time. Even once the website stated repaired when it was not!!!!!
took 20 hours to get a live person. National Grid wants your money but not your problems. Thank goodness it is April and not the winter.

Posted by steven kaye


was not able to register tried thirty times with valid pw valid email valid everything power outage off

Customer Service Ratings

Based on 141 votes.

2.9

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Corporate Office

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National Grid customer service news

National Grid charges up outreach for low income programs

They also have customer service professionals at the center and have set up a payment center with Western Union. “We are excited to broaden our reach and help more customers who need and deserve it most,” John Bruckner, president of National Grid ...


Locked out, National Grid workers grapple with loss of income, health insurance

As the lockout at National Grid stretches into its third week, 1,250 out-of-work gas employees around the state are grappling with the loss of income and health insurance following the utility company's decision to bar employees from working when ...


Why PG&E, National Grid and Enel are charging up to power EVs

Twelve thousand and counting. That's the number of electric vehicle charging ports being sponsored by three California utilities: San Diego Gas & Electric, Southern California Edison and Pacific Gas & Electric. While that number might sound modest, ...

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