Posted by Anonymous
My subscription is for Sundays only. I have nit received the last two Sunday papers.
On your live chat, they are asking for $1.00 just to look into this. Why should I have to pay for your mistake?
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User Reviews
22
Jan
05
Sep
Posted by Rose Ann
I'm this close to canceling my subscription. Awhile ago, I stopped getting my paper and this went on for weeks. I receive 7 day delivery but I got no papers for weeks even after daily calls to customer service. I was told I'd get the paper "later that day" but no dice. Somehow, after weeks of no delivery, the paper magically reappeared! I assume there was a new carrier who got my address mixed up because many blocks here have similar names.
Fast forward to this week, with the same problem happening again. Calls to customer service, promises to deliver a paper later that day, and nothing. At this point I've missed 4 days in a row and I'm fed up. I am paying good money for something I'm not receiving. Yes, I can read the paper online but that's not the point. I am paying for a product I'm not getting, with seemingly no efforts being made to fix the problem. Calling customer service is a waste of time.
Not sure what I'm going to do about this. I'd like to continue getting the paper, especially the Sunday edition, but besides calling customer service I have no other options. They should check with the carrier or their supervisor and see what the problem is. Obviously they don't seem to care.
19
Jun
Posted by Anonymous
I have been calling for months about poor delivery service. Your contractors refuse to leave my paper inside the building and, instead, always leave it out in the driveway/gutter. This has led to multiple incidents of stolen and wet newspapers. Your phone operators always assure me that the problem will be taken care of, but, it never is. I've requested return phone calls from the contractor as well, but that hasn't happened either. Please help me! My address is 271 67th St, Brooklyn, N.Y. Thank you.
19
Nov
Posted by Anonymous
I have been a reader of the Daily News since I was 9 years old. I'm currently 75 and have home delivery 7 days a week for several years. There are times when the paper isn't delivered. I call in and am given the option of having the paper delivered later that day or to not be charged. I always (except for one occasion) select deduct the cost of the paper from my monthly bill. I have never checked until this month and when I spoke to a supervisor I was told that the bill remains the same ($40) but that my expiration date will be extended. Now it doesn't take a genius to figure out that first of all what I was told was an option is not true in practice. Secondly, if I continue to get the paper until I pass away, then what, it will be delivered past the expiration date by a few days? It makes no sense. And based on that I have cancelled my subscription. Just needed to let you know that your policy is a deceitful and shameful.