Rooms To Go customer service

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Customer Service

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Phone: 800-766-6786

  • How to reach a live person:
    • Press 1 for English
      Press 4
  • Hours of Operation:
    • Mon-Fri: 8am-6pm EST
      Sat: 8am-4:30pm EST
  • Email:
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  • Main Company URL:
  • Description:
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User Reviews

15
Sep

Posted by Anonymous


on 9/15/19 at 4:11AM

i Was informed that the majority of my purchase is NOT going to be delivered until October 10

I was only informed that the bed frame with headboard was going to be backnorsered


The delivery men BROKE a solar light that was in the porch railing

I will look for a replacement please fix

14
Sep

Posted by Anonymous


on 9/14/19 at 3:15PM

I did NOT receive. Call for my 3 orders of numbers 24320037, 24320038, 34320039

It is 6pm

If I had received a call I could hav shot something to eat
I just moved in

I need the furniture to sit on and sleep. On

I feel I was NOT treated like a valued customer

I purchased more than $8000 wither sale

I should receive some compensation for your poor customer service

06
Oct

Posted by Anonymous


on 10/6/15 at 7:52AM

Again, Rooms To Go did it again!
Waited to get my delivery for more than a month and when I got the delivery 2 items were damaged. Called two weeks later to see when we will get the replacement and they told me I have to wait more than two months to have it replace. Customer service representative cut me off and told "have a good day" while I was talking (super rude) Asked to speak with the manager and she told me that she wasn't available to take my call. Asked for her full name and I could not have that either. accirding to the customer service representative the supervisor's name is Loretta. (No last name)

I would like for Rooms To Go to replaced the damaged merchandise as promise.

26
Jul

Posted by Anonymous


on 7/26/15 at 6:49AM

Unable to resolve a issue at a store in Panama city beach regarding a chair, Manager is Mike McCabe. Also, delivery of 3 items was worst ever. This store does not appear to care about the customer. I am surprised that you have a customer service web site since the store has no customer service that I can see. Their mode of business is their way or the hiway for the customer....after the sale of course.

23
Sep

Posted by Anonymous


on 9/23/14 at 10:42AM

Horrible customer service, they never deliver my furniture and never call me, I had to call them numerous times..

Customer Service Ratings

Based on 4 votes.

2.5

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Rooms To Go customer service news
Florida customers sue Rooms To Go over fabric protection purchase

MIAMI — Four Florida customers of Rooms To Go have sued the retailer, alleging the company did not apply the fabric and leather protection products they purchased. The suit, filed earlier this month in U.S. District Court in Southern Florida, seeks ...

Rooms To Go facing lawsuit over bonded leather furniture quality

TRINITY — Meopta U.S.A., which manufactures optical lenses for aerospace, defense and sports, is moving operations from Long Island, N.Y., to Trinity. More; Loading, Loading! Today's top stats; MORE ... Subscribe. Subscribe · Renew · customer service ...

Furniture not the only Rooms to Go attraction

Some may have come to look at the new Rooms To Go furniture store on Saturday, but they couldn't help but take a peek at supermodel and furniture designer Cindy Crawford. Lines wrapped around the megastore ? located on U.S. 41 North just south of ...

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