Read the reviews below to see the experience other people have had when dealing with customer service from Rooms To Go.
i Was informed that the majority of my purchase is NOT going to be delivered until October 10
I was only informed that the bed frame with headboard was going to be backnorsered
The delivery men BROKE a solar light that was in the porch railing
I will look for a replacement please fix
I did NOT receive. Call for my 3 orders of numbers 24320037, 24320038, 34320039
It is 6pm
If I had received a call I could hav shot something to eat
I just moved in
I need the furniture to sit on and sleep. On
I feel I was NOT treated like a valued customer
I purchased more than $8000 wither sale
I should receive some compensation for your poor customer service
Again, Rooms To Go did it again!
Waited to get my delivery for more than a month and when I got the delivery 2 items were damaged. Called two weeks later to see when we will get the replacement and they told me I have to wait more than two months to have it replace. Customer service representative cut me off and told "have a good day" while I was talking (super rude) Asked to speak with the manager and she told me that she wasn't available to take my call. Asked for her full name and I could not have that either. accirding to the customer service representative the supervisor's name is Loretta. (No last name)
I would like for Rooms To Go to replaced the damaged merchandise as promise.
Unable to resolve a issue at a store in Panama city beach regarding a chair, Manager is Mike McCabe. Also, delivery of 3 items was worst ever. This store does not appear to care about the customer. I am surprised that you have a customer service web site since the store has no customer service that I can see. Their mode of business is their way or the hiway for the customer....after the sale of course.
