Posted by Anonymous
Is it a rule in your stores I cant go into dressing room with my daughter? Very rude salesperson
Rue 21 customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Rue 21.
05
May
29
Dec
Posted by Anonymous
Your Milford location staff sucks n are very rude they act as though it's a problem to come into the store the Spanish chick whose I guess a assist manager doesn't belong at any job til she checks her manners came in to give a copy of my i.d.n SSI n as I'm walking away she tells an off the clock employee those copies are going into the garbage don't want her working here I own my house n a single mom looking to now more about fashion for my own store so why not work for rue21 this store is losing so much money because of the staff customers were walking out because she was so busy gossiping to help anyone
14
Aug
Posted by Anonymous
Brickyard store in Salt Lake has Horrible customer service. The manager Mindy is rude, and has no business being a manager. She told me "git out of my store". In light of the right-wing issue in Virginia, i wonder if she is prejudice too? She was nicer to Caucasians than me. This is Rue 21?
22
Oct
Posted by No Name
Laura Carpeneter, DM for Easton 1460 Columbus Ohio NEEDS to go. I have worked for the company for many years and she has only tormented and abused power over all her associates and managers. I was a PART TIME MANAGER who CONSISTENTLY aka, over 4 months worked 40 hours a week. I have never been so mistreated by someone before and have nothing good to say about this so called leader. Rue 21 is the worst company to work for. Laura Carpenter is a straight up liar. I've been meaning to write this review for a long time but never had the time too because I was so free to live my life after the hell hole of Laura's management at Rue 21. There are so many illegal things this company has done I'm tempted to straight up sue.
21
Jul
22
Jun
16
Dec
07
Dec
Posted by Rob
Betty R at past rue 21 store manager at High Point Store in NC is unfriendly rude and sharp with the customers she messes up schedules she aswell gets other employees to do her work when she is post to be doing it ,and district manger ask her too do it not a very reliable manger been in position 4.5 yrs not a good leader at all!! who ever gave her position they need there heads examined
13
Aug
02
Apr
Posted by Anonymous
My daughter and her best friend were shopping at rue21 in Midwest City on April 1, 2015. The girl running the register was rude!!! She referred to the girls as zoo animals because they were laughing and joking around with each other!!!!! When NY daughter confronted her about it she responded by throwing the girls money and receipts at them. The manager who wasnt professional himself did nothing but, stand there!!! Try calling corporate and it hangs up when you press 2 if you're calling about a recent experience at a rue21!!! I WILL NEVER GO BACK TO A RUE21!!!
30
Mar
30
Jan
Posted by Anonymous
The store manager Lorie at the Rincon store was so rude and nasty today when asked about my coupon I only needed to spend a penny more to use my coupon instead of her telling me she just walked off and went back to doing basically nothing and she has always been rude so I think I'm gonna take my business else where.
30
Dec
Posted by Anonymous
My daughter received a gift card for rue21 we went to the one in Asheboro North Carolina . One of the employees there (a women )with her pants down below her behind with her underpants hanging out on purpose no one workin there seems to mind well I do! I will not be back to this store again.
28
Dec
Posted by Anonymous
I visited the Liberty Texas store on December 27th from 7 pm to 730 pm. It was a horrible experience. No one acknowledged that me and my family was in the store. Each employee was dressed in the store clothing laughing and playing on their phones. There were several things I wanted to purchase but did not because of horrible customer service.
13
Dec
Posted by Anonymous
I can't find a phone number to call corporate office. I shop at rue 21 every 2 weeks never had a bad experience until today 12/13/14 11am rue 21 Hudson NY. Rudest sales person ever. She was on the phone talking about a new person who got hired to fix all the problems rue 21 has. Thenbas I approaches the counter I gave her my phone coupon from Sherpa that is always honored I'm this store she said it didn't work with out trying never looked at my phone.she said what do you want things for free? I told her I always use these coupons she said well that's a lie. I don't appreciate being called a liar I have another customer that was behind me in the store and heard her. I returned my items and left. She was very rude and unprofessional. I thought you should know. Needless to say I will never shop at rue 21 again in Hudson ny
02
Oct
Posted by Anonymous
This comment is only pertaining to the Rue 21 in Lake Charles Louisiana (Lake Chares Power Center store #00513. Went Rue 21 today with my daughter never thinking I may never go back when we entered the store there was this very tall black guy who work there he had a very high pitched voice. he was extremely rude and very silly, he was loud and very obnoxious saying very inappropriate comments instead of trying to help customers find what they needed he was talking about the customers where they could hear him an one lady actually left the store because of his rude unnecessary comments. at one point the other cashier was busy my daughter and I and other customers were waiting to check out when other lady that was working with him ask him to check us out because he was just standing there running his mouth. that's when looked back and he was shaking his head no that he didn't want to checking. I was highly upset at he was unprofessional and once again rude.
02
Oct
Posted by Anonymous
This comment is only pertaining to the Rue 21 in Lake Charles Louisiana (Lake Chares Power Center store #00513 there was this very tall black guy who work there he had a very high pitched voice who was extremely rude and very silly, he was loud and very obnoxious saying very inappropriate comments instead of trying to help customers find what they needed at one point the other cashier was busy and myself and other customers were waiting to check out when other lady that was working with him ask him to check us out that's when looked back and he was shaking his head no. I was highly upset at he was unprofessional and once again rude.
12
Jan
Posted by Anonymous
I am Lily McAlister, I was interviewed by the store manager and the District manage of the Lufkin area. I was told by the store manager and the DM manager that they would call me and tell me one way or the other. I have 26 yrs. of retail experience and I was told I gave a vey good interview, it is ok that I didn't get the job, but I should have at least got a phone call from someone to let me know something in stead of just letting me keep going o the store asking and being told the DM hasn't told her anything. Now I have gone internet and the same job is posted again. I would like and explanation. Thank You Lly
11
Jan
09
Jan
Posted by Anonymous
worst company OUT THERE
BUYERS BEWARE all of the items sent to the store are halfway damaged by arrival! The poor store managers not only are at fault for everything even if out of their control but are not paid well! Really none of the positions! I would NEVER work at such a company. Please be aware that they make their employees not only try to sell the $9.99 fragrance to everyone (because THEY make full profit) and do not even give commission or anything but they also make employees purchase the fragrance when not making the goals.
I'm sorry but have you smelt them? THEY STINK they smell like what you pay for !
I know so much bad about this company that it is unreal. I will never ever watch someone be treated the way my wife was. I actually met her there as a customer....She is so much better off now that she is no longer employeed by them! Save yourself time and money dont bother even applying!
