Read the reviews below to see the experience other people have had when dealing with customer service from Sizzler.
Hi, deeply unsatisfied with sizzler manager at Aguadilla location. One cashier, no one helping her, tables empty, long line and manager no where to be seen. I asked for manager and she told me that she only have one cashier and she could not assist because she was the only manager on site. My question is, isn't a manager first commitment to serve the customers? If only one cashier on lunch hour rush, then her skills as a manager realtor needs to improve.
Yes I am here visiting your Manteca ca sizzler. While the service from waitress was good , my food looks delicious. However I sat down with my husband and started to feel a bit nauseous. I ate a bit of my soup but my stomachs seemed to still ache. So I asked the manager if I could have a to go container for my salad which was untouched and his response was no I should have ordered it to go but because we sat down he would be unable to accommodate us because he would have to do it for the rest of the restaurant. All I can say is my husband and I are very dissatisfied at his response and it is quite a bit unethical to compare s customer who is not feeling well to all other customers. We have been coming here weekly since their grand opening and have never had any problems. Due to his response we will not be returning . What is more, I would like to have a refund. Please contact me at Mrs. Wong. In addition, I called your corporate office customer relations and I�m unable to reach anyone but I did leave a voicemail message .
Thank you
Mrs. Wong
I don't usually ever send complaints about something but my experience at Sizzler in Layton, Utah today was so disappointing. I have enjoyed Sizzler for many years. I don't know if they changed management or what. Many times I have gone there to but Salad bar to take home. I only get the greens and raw vegetables, the baked potatoes . I don't even touch all the other salads or soups or other stuff because of my diet. But I do not want to stack all those things that I get on top of each other to get soggy, etc. so first of all, the cashier told me I couldn't even get it to go. Then she asked the manager and he wasn't happy about it but said he would allow it but she was to give me ONE meal box. I told him that I didn't want to pile the food on top of each other and he rudely told her to give me 2. I made it work and then put a brownie in the small dessert box and went home to enjoy my food. The brownie was hard as a rock and not fresh at all. The salad bar was not freshen up at all. It was Bout 3:30 so maybe that time of the day, they don't freshen it up. The whole visit was just an unpleasant experience. Sorry to complain but I have always bragged about the salad bar there but things have changed.
Hello There!!
I just wanted to let you know that I had the worst experience of my life at this Sizzler.This is the address of the Sizzler,where I visited with my family:
Yesterday I went to Sizzler with my husband and my little daughter.It was our first visit at this Sizzler and after getting such a horrible service;,it�¢ï¿½ï¿½ll be my last visit as well.We ordered 2 Salad Bars on this visit.Such an unprofessional staff.Our waitress was extremely incooperative.First of all,after paying at the cashier,we sat where we like,but our waitress never came on our table for 20 mins at least.Then finally when she came,we asked her for a cheese toast and a baked potato.She said that I can bring the cheese toast,but you�¢ï¿½ï¿½ve to pay for the baked potato,because it�¢ï¿½ï¿½s not free.We said,it�¢ï¿½ï¿½s ok,we want only cheese toast.Those�¢ï¿½ï¿½CHEESE TOAST�¢ï¿½ï¿½came on our table after 30 mins.My daughter kept asking me for Cheese Toast and I kept telling her that it�¢ï¿½ï¿½s coming.We asked the waitress for extra napkins too,which she forgot to bring,so we had to remind her again.There was a stack of dirty,used plates on our table,but nobody never bother to come and pick it up.Anyways after having such an awful experience,before I was leaving,I went to the front desk and told the girl named�¢ï¿½ï¿½DEIDRE�¢ï¿½ï¿½about that horrible experience which we just had and also asked her the name of our waitress,which she told me that her name is�¢ï¿½ï¿½RUTH�¢ï¿½ï¿½.I told her about the whole experience and asked her that if I can see the Manager,but she said that she�¢ï¿½ï¿½s the Manager at the moment and no other Manager is available.I had a feeling with her response that she doesn�¢ï¿½ï¿½t want me to see the Manager or to complain about the waitress name�¢ï¿½ï¿½RUTH�¢ï¿½ï¿½,so she won�¢ï¿½ï¿½t get into trouble.She just apologized to me by saying�¢ï¿½ï¿½Sorry�¢ï¿½ï¿½and that�¢ï¿½ï¿½s it,which was very really surprising for me.As a courtesy,she didn�¢ï¿½ï¿½t even offer me anything to make an unsatisfied customer happy,even though I told her that we�¢ï¿½ï¿½re not going to come back here after having this awful experience,but she didn�¢ï¿½ï¿½t care.I�¢ï¿½ï¿½m just bringing all this into your knowledge,so you won�¢ï¿½ï¿½t get any future complaints like that.
Thank You!!
Sizzler Number 219 Manchester and Airport Blvd two managers FRANK AND JESUS VILLAGRAN TREATED ME VERY BAD on o4/24/2017 I purchased a Lobster and Steak to go totalling $23.37. I called to have my meal replaced because the LOBSTER WAS DOUSED WITH PAPRIKA SO MUCH I COULD NOT EAT THE Lobster I threw it away. Mr Villagram Manager and his Boss Frank were very nasty to me on the phone and in person. I am 58 years old have frequented Sizzler for some 20 years but now I will never go to Sizzler again I showed my receipt also and called first. I do not appreciate spending 23.37 for bad food. Both men's behavior was rude crude and just nasty.
We have been celebrating my daughters birthday at this Sizzler for over 14 years. Same time, same day, Christmas Eve. This year they locked the door at 6 pm when we had her party scheduled for 6:30 pm. We normally have between 20 to 30 people celebrating with us. When I called and asked why the door was locked I was told that the manager said to do so. When I reminded them of the party the assistant manager said "oh, I know who you are". Came to the door and told me I didn't have reservations. I reminded her that they don't take reservations. Not only did we have 25 people wanting dinner but there where 2 other groups of 10 and 5 wanting dinner.
We called Olive Garden and Red Lobster just around the mall and they where more than happy to accommodate our group along with the other 2 groups.
I don't think I will ever go back to your Sizzler! Red Lobster and Olive Garden are now our favorite places.
Just think of how much income your restaurant lost that night along with the tips your staff lost. Because its a holiday we always tip high....
Went to the sizzlers on South Tacoma way in lakewood, wa. At 4:00pm today. We ordered two drinks, all you can eat steak and shrimp, and the Malibu chicken both with fries extra crispy, and one all you can eat salad bar and a water. Was extremely disappointed, the steak was minute, the chicken was a breaded patty, the fries were literally soggy. Salad bar was disgusting, and basically empty. What happened to great customer service. I then had to watch our waitress stand behind the dessert Bar picking her teeth. I will not recommend this restaurant to anyone as it was not worth the 60.00 we paid.
I took my client to Sizzler today because I heard it had improved it's service and decor. I was very impressed by the remodel. However, Brian, the manager, ruined our lunch. He came to the table and confronted me about eating my clients salad, which my client offered because he couldn't eat it after his meal. I asked Brian to step up front because he was embarrassing me in front of my client. I told him he was very unprofessional in the way he approached me. I told him I had the money but would not pay the extra $10 because of his rude and demeaning attitude. H e said he would call the police. I said that would further embarrass me so he said he would let it go this time. I told him we had been discussing bringing several of our real estate friends there but were reconsidering it now. Other restaurants beg for me to come there and treat me with respect. We were so upset we left without getting dessert. Brian either needs retraining on customer politeness or should be fired.I called ahead and the hostess said if I ended up eating my clients salad it was okay.Please share this with corporate and welcome them to the area. My company is Mission Viejo Properties.
Me and family went to the sizzler at Provo University avenue last evening after a wedding. We got there at 9:46 we ordered our food a lot of us ordered salad bar dinner.We paid $13 and change per plate by the time we finished our first plate they had cleaned up everything on the salad bar to close.My question is if they were getting close to closing why did let us each pay $13 dollars for a salad and drink no refills no notice needless to say I wouldn't recommend anyone go there we were furious.Also the cashier rang my daughter up for a prime rib for $29 dollars which was on a special for $15 which with said bar was $29? We were all very dissatisfied with the whole ordeal.We should of been treat better.My name is Beth Draper a very unsatisfied customer service thanks for your time.
I would like to think scissors or messing up our valentines dinner be my wife went to Mrs. nurse in canyon country on Golden Valley we ordered two steak and lobster The waiter came back and said the only charges for one but I told him we told the young lady you wanted to steak and lobster the first bill was for $32 so they came back and charge me the difference but by the time they were figuring things out over 30 minutes past and I finally had to tell him put it in a bag we need to go so so like I said I want to thank scissors or a terrible Valentines dinner Raymond Sierra
