Southwest Airlines customer service

Quickly locate Southwest Airlines technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Southwest Airlines page at any time.

Customer Service

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  • How to reach a live person:
    • Believe it or not, but this is a direct number to an actual person! Just stay on the line when the recording begins. Kudos to Southwest.
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • TTY number is 800-533-1305

Rapid Rewards Customer Service

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    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


I am leaving ISP TIMEwith stopover @BWI NEED Flight # and confirnatio Time to arrive?90 minutes before flight?

Posted by N/A


This Past Summer Purchased Tickets For Christmas With Family.by A Customer Service Manager She Told Me Because Of Computer Problem Could Not Send Flight Itinerary To My Daughter.she Still Has Not Received It.her E-mail Is [email protected] -my Phone Number Is traveling Dec.21,2016 From Buffalo,n.y. To Burbank,ca..what Are You Going To Do For Me.how Will You Resolve Problem?december,2016 Is Next Month.i Await Your Speedy Reply. Thank You, Gerald Stephen Petruniak Ps: Do Not Leave Any E-mail Messages To Me Please Send To My Info To My Daughter

Posted by Venado grande


Automated call at 3:15 AM telling us flight cancelled. No help to rebook & held forever with no answer at customer service

Posted by Wanda fleming


I was caught in the computer glitz last night.does the airline offer any compensation for a delayed flight and getting home at 4 am ? San Jose to Denver flight left at 9:45 pm.l love southwest! But right now not so much.Jesus.

Posted by Anonymous


Southwest Go Yourself.


Do you people answer the phone. I have a teen ager traveling tonights, from Portland, OR, stopped in San Jose, waiting, to find out what is going on and no one answer the phones, phone numbers are wrong. Customer service is like 20 minutes, so I hung up hoping another number might be faster

Customer Service Ratings

Based on 192 votes.

2.9

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Southwest Airlines customer service news

Southwest Airlines Becomes the Latest Carrier to Overhaul Its Pet Policy

People who travel with their pets, including those with service or emotional support animals, have faced a year of changes. Southwest Airlines is the most recent air carrier to announce an overhaul to its pet policy, following in the footsteps of Delta ...


Southwest: Still no plans for baggage fees, change fees or assigned seats

Southwest Airlines is aggressively plotting ways to boost revenue, but CEO Gary Kelly says three things are definitely off the table, at least for now: baggage fees, ticket-change fees and assigned seating. The airline's hallmarks are free checked bags ...


Southwest Airlines Is Getting Rid of Peanuts on All of Its Flights

It's the end of an era for Southwest Airlines. The Dallas-based company announced on Tuesday that it will no longer be serving peanuts on any of its flights as of August 1, citing passenger allergy concerns. “Peanuts forever will be part of Southwest's ...

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