Find the latest Starbucks news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Starbucks, having zero time to waste, kicked off the first day of November 2018 with red and green holiday cups to get into the festive spirit. Following the release of their purple Witch's Brew in Halloween, they have headed straight into the ...
Love it or loathe it, Starbucks, with more than 28,000 global locations as of June, will not be going anywhere for a long time, literally speaking, that is. Figuratively, the coffeehouse chain is headed in a very commendable direction due to the ...
“The NCA commends Starbucks for this important initiative to support coffee farmers, which is especially timely given that a rising supply of coffee has been impacting prices,” said Bill Murray, President and CEO, National Coffee Association, USA ...
Additionally, Starbucks will expand its existing 100 Million Tree donation program and partner with The Colombian Coffee Growers Federation to supply 20 million coffee trees, technical support and supplies over the next two years to smallholder farmers ...
They have arrived! Starbucks' seasonally sought-after Pumpkin Spice Lattes reappeared on the menu board Tuesday morning in Louisville and around the country. We stopped by the Starbucks in the Highlands neighborhood and ordered up a Grande for ...
It's officially autumn at Starbucks. The company's Pumpkin Spice Latte returned for the season Tuesday, marking the earliest the company has ever released the highly anticipated beverage that, to many, signals the beginning of fall. But in much of the ...
The beverages will be non-dairy, and made from pea and brown-rice protein, according to USA Today. The beverages are a blend of Starbucks cold brew and plant-based proteins, Banana Date Fruit Blend, and ice. The Almond blended drink will also add ...
Opinion: If businesses can take a first step to keep plastic trash out of our oceans, we can do the same. Closeup of Colorful drinking straws background. Companies are making the right choice to phase out plastic straws. Now it's time to do our part ...
According to USA Today and other news outlets, one of the men had asked to use the bathroom and was told the restrooms were only for paying customers. He sat down to wait with his friend for another individual to join them for a meeting. The men have ...
Starbucks, which doles out more than 1 billion straws a year, says it will phase out single-use plastic straws from its stores by 2020. The coffee giant – the largest retailer to commit to eliminating single-use plastic straws – said Monday that it ...
The coffee chain, which closed all USA stores on May 29 for racial bias training after an employee called the police on two black men who were waiting for a friend and had them arrested, is in hot water once again after a Facebook post appeared to ...
A Starbucks barista was fired after allegedly mocking a customer with a stutter, USA Today reports. According to a Facebook post written by Tan Lekwijit, his friend Sam ordered an iced ... "When [Sam] received his coffee, he was shocked to see that his ...
"Later that day, he wrote an email to Starbucks Customer Service and got a pretty standardised email saying they were sorry that he 'felt disrespectful [sic]' for the way they wrote his name and offered him $5. "Clearly, Starbucks missed the point. It ...
Lekwijit, who included a photo of the cup with his post, says Sam reached out to Starbucks Customer Service, receiving a “pretty standardized email” and a $5 gift card in return. The store is located approximately a mile and a half from the ...
Philadelphia is a tough place to be a Starbucks customer. Earlier this year, two black men were arrested for trespassing at one of the coffee chain's sites in Philadelphia, leading the chain to close 8,000 Starbucks for four hours on May 29 for racial ...
If you sometimes get the impression there is a Starbucks (sbux, +1.38%) on every street corner in major U.S. cities, you're not that far off mark. And that density is becoming a problem as stores cannibalize each other's business. So Starbucks said on ...
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A tall coffee at Starbucks is going to cost you trenta. The popular coffee chain has raised its prices at nearly 8,000 U.S. locations by anywhere from 10 cents to 20 cents. That's the third increase in three years. A 12-ounce “tall” brewed coffee will ...
NEW YORK (AP) — That Starbucks habit just got a little more expensive. Starbucks says it's raising the price of a regular drip coffee by 10 cents to 20 cents this week in most U.S. stores. It says a small brewed coffee is now $1.95 to $2.15 in a ...
A familiar face and University of Cincinnati alumnus will be taking over Starbucks this summer. Myron "Mike" Ullman was named the next chairman of the coffee chain after Starbucks' current leader Howard Schultz announced he would be stepping down as ...
[email protected]. Although the notoriety surrounding Starbucks' Customer Service has died down since the April 12 incident in Philadelphia, Pa., the company continues to address the racially charged incident through training. The two local ...
... Customer Service had noticeably changed. Starbucks shares in the USA were down 1.4 percent for the day at 2:30 p.m. EST (1830 GMT) Tuesday, erasing around $1.1 billion of its market value. How do you foster an inclusive and aligned company culture?
Cibc Retail Bank Usa invested in 0.49% or 61,523 shs. 800 were accumulated by M&R Management ... or Seekingalpha.com. The titles are as follows: “6 Most Important Things in Business Today” published on May 07, 2018, “Starbucks Reputation Hits 10-Year ...
Three years ago, then-CEO, now executive chairman, Howard Schultz held sessions around the country to discuss race and invited USA TODAY to attend. "Whether we want to admit it or not, we all have unconscious biases," Schultz said at the 2015 session ...
The last time the company did something similar was in 2008, when the struggling chain shut down all US locations to retrain employees on improving the "Starbucks Experience" by boosting technical abilities and Customer Service — a decision that cost ...
Three years ago, Schultz held sessions around the country to discuss race and invited USA TODAY to attend. "Whether we want to admit it or not, we all have unconscious biases," Schultz said at the 2015 session held at the California African American ...
Starbucks, the world's Third Place to meet, stay overcaffeinated and do a little work, on Tuesday afternoon decided to take corporate action against racism and implicit bias. This is validating, primarily for African Americans, but also for the ...
There's a reason why you won't be able to get your afternoon pick-me-up from Starbucks on Tuesday. But why are Starbucks closed on Tuesday, May 29? Starbucks said it is shutting down all its U.S. locations — more than 8,000 stores across the country ...
Starbucks could lose up to $12 million when it shutters its U.S. stores for the afternoon on Tuesday, Sharon Zackfia, a partner at investment banking firm William Blair, told USA Today. Of course, $12 million is hardly a dent in the company's more than ...
Grab your Starbucks early today, or find another cafe to hit for your afternoon brew. Greenville and Anderson Starbucks stores are shutting down after lunch as part of the cafe chain's nationwide pause in business to reflect on Customer Service and ...
Customers seeking their mid-Monday morning caffeine boost trickled in to the Starbucks on Kleman Plaza, as the café reopened for business. The Starbucks, operated and managed by Tallahassee Community College since January 2017, closed May 7, as a ...
Starbucks is investigating after a customer at a La Cañada Flintridge store said he received two coffee cups with the word “Beaner” – a derogatory term for Mexicans – printed on them in place of his name this week. A Starbucks spokeswoman, in a ...
I started writing this article almost three weeks ago, just two days after the Starbucks racial bias incident occurred in Philadelphia. I was impressed with the speed at which Starbucks stepped up to apologize and accept responsibility for the incident ...
(GCI) , the publisher of USA Today, posted none-GAAP earnings of 13 cents a share on revenue of $723 million. Analysts expected earnings of 3 cents. Earnings reports are expected Monday Andeavor (ANDV) , Zillow Group Inc. (ZG) , Hertz Global Holdings ...
Nestle and Starbucks (sbux) are joining forces to rejuvenate their coffee empires. The Swiss maker of Nescafe will pay the Seattle-based chain $7.15 billion upfront in cash for the rights to sell Starbucks coffee products in supermarkets, restaurants ...
(PHILADELPHIA) — Two black men arrested for sitting at a Philadelphia Starbucks without ordering anything settled with the world's biggest coffee-shop chain Wednesday for an undisclosed sum and an offer of a free college education. Separately, they ...
Two African American men arrested at a Philadelphia Starbucks last month have reached a settlement with the city and secured its commitment to a pilot program for young entrepreneurs. Rashon Nelson and Donte Robinson chose not to pursue a lawsuit ...
And these cold-blended drinks will be here for the long haul, USA Today reports. Both the Ultra Caramel Frappuccino and the Triple Mocha Frappuccino start with a layer of Starbucks' sweet cold brew whipped cream (i.e. whipped cream infused with cold ...
The coffee company is cutting back on those available for a limited time drinks by 30%, USA Today reports. That said, Starbucks (sbux, +0.40%) did also announce several new Frappuccino flavors, which are set to launch in stores next week. However, USA ...
An event occurred in a Philadelphia Starbucks on April 12 that led to the arrest of two black men, according to the The New York Times. This event highlights the need for reform and awareness surrounding racism in Customer Service. “Two young black men ...
You've got to admit, those two guys at the Philadelphia Starbucks played this beautifully. Think about it. Here they are sitting in a coffee shop, minding their own business, when a young, officious female manager tells them they have to go. Why? What for?
Starbucks spends little time training staff on how to handle visitors who don't buy anything, which may have contributed to a recent incident of apparent racial profiling that turned into a PR disaster for the chain. The Wall Street Journal interviewed ...
Thousands of black customers claimed they were refused service or had been forced to wait longer than white customers. As a result, Denny's not only changed policies with Customer Service, it also began promoting minority employees and launched a media ...
Long lines formed stations across the island, while authorities offered assurances that there was enough gasoline available. Backup generators roared to life at the island's largest public hospital and at its main international airport, where officials ...
Beyond racial relations, Starbucks has staked much of its brand on its dual promise of providing good Customer Service and treating its employees well, said John Gordon, a restaurant industry analyst with Pacific Management Consulting Group. But in a ...
Two black men were waiting for a friend, but not making a purchase, in one of the most overtly progressive corporations in the nation. Their arrest, shared widely on social media, puts fresh focus on the challenge of latent racism. Mark Bryant/The ...
Starbucks (sbux, +0.40%) said on Tuesday it would close more than 8,000 U.S. stores for a few hours next month to give employees racial-bias training as the coffee shop giant looks to contain the fallout stemming from the arrest this weekend of two ...
Beyond racial relations, Starbucks has staked much of its brand on its dual promise of providing good Customer Service and treating its employees well, said John Gordon, a restaurant industry analyst with Pacific Management Consulting Group. The ...
Starbucks is closing over 8,000 company-owned stores for racial bias training during an afternoon in May, the company announced Tuesday. The news comes as the Seattle, Wash.-based firm is being criticized after two black men were arrested in a ...
Starbucks announced on their website on Tuesday they will be closing all company-owned stores nationwide (more than 8,000 locations) for racial-bias education on May 29. The news comes days after a Starbucks employee in Philadelphia called the police ...
