Verizon Wireless customer service videos
Find videos from other Verizon Wireless customers detailing what they experienced when contacting customer service or technical support.
Call recordings with 56 Verizon customer service reps asking the same two questions to identify how many would answer the questions incorrectly. the results are truly amazing. Only 1 out of 56 got both questions right!
A customer calls verizon to inquire about their rates for data transfer. Like has been reported many times, he was quoted as per kilobyte charge of "0.002 cents" when they actually charge "0.002 dollars"
A customer calls Verizon when they installed a DSL line at his home and disabled his phone as a result for multiple days.