Read the reviews below to see the experience other people have had when dealing with customer service from Wegmans.
Ashley at Woodbridge NJ store should be recognized for her customer service. I had asked her where I can find a product and she directed me to it. She then helped me at the lotto counter and remembered I was the one who asked for the product and asked if I found it. I had forgotten to pick it up and she offered to go bring it. She really makes the effort to know who her customers are.
I had a wonderful experience in the floral department at the Lancaster, buffalo store . I spoke to Maggie the manager , I wanted to order some arrangements to be pickup. Since Maggie was scheduled off the next day she told me Victoria would be in and she would handle my order if I called in. Victoria was helpful, resourceful and excellent in every way. With Covid people are shut in and need and extra delivery of cheer. Victoria and Maggie made that happen. Thank you
I would like to know why 1 package of 4 crab cakes cost $25.00 while 1 package of 2 cost $12.00. Why would I buy four for $25 when I can but four for $24:00 which is a savings of $1.00?
Also I purchased the mini Tres Leches cake at the Woodbridge, VA store. The item didn't have the usual flavor. The sauce that is used to soak the cake was completely missing. It tasted like an ordinary sponge cake. This is not the first time I have purchased this cake. Previously, the right amount of sauce was added making the cake sweet and creamy.
I understand that we are still under Covid 19 restrictions , but why can't you package bran muffins in a single package or at least in packages of two. I hate the idea of freezing bake goods.
I have really enjoyed using the new scan app.
Thank you for consideration of these matters.
Jeanne Allen
Hello my name is Jay Stoddard I shop there 2 times a week have 4 kids I love this store .This my last time ever going there .I was in line for 10min 1 cashier and big line it was 7:50 pm it was 8:01 when we went to cash out and the man was very rude and would not cash my Tito's vodka out. And would not get manger. Had 200 hundred dollars of groceries. And left it there. That's not good customer service. Very upset
Whose idea was to change your wonderful pizza? and why? I have been buying Wegman's pizza in Ithaca, every week for years. I still have a slice in my fridge of the great pizza that was available until last week. Today I went to buy my pizza and now Wegman's has what they call real Italian pizza. I bought one and I am very disappointed. It tastes like any other second rate pizza that is available in any hole in the wall pizzeria in my town. I loved your pizza, especially warmed up. Pizza is my favorite food and Wegman's pizza was my favorite pizza. I had pizza in Italy. The new Wegman's pizza does not taste like what I had in Florence and Bologna. Now, I am going to have to try to find another pizzeria where they make pizza the way I like it but I do not have much hope, unless I go to NYC.
I just returned from the foundry row wegmans in Owings Mills,md and was very disappointed. This is a few days before Easter and Passover and stores should accommodate ethnic groups in their area. I was told they were totally out of parsley. Then I wanted to purchase the family pack of butternut squash cubes and they were slimy. The produce girl went to look in the back and brought out the best on I did not have the time to address customer service so called when I got home. They transferred me to produce who said they did have the flat lead parsley left, why wasn�t I told? And he said he would address the problem.
This is very disappointing and does not equate to what I have been accustomed to shopping at wegmans.
I guess I'm very upset about this whole situation about Wegmans in Lakewood New York I put my application online like about 2 or 3 times I never got a call back I don't know what's going on and you guys say that you don't discriminate against people I see it differently my problem is how come I don't get a phone call when I do leave a phone call or a message
Hi,
My name is Beverly Mulhall. My husband and I shop Wegmans all the time. This is my first complaint!
I bought Wegmans brand ice cream sandwiches recently. When my husband and I opened one to eat it had very little ice cream. One side was almost wafer to wafer! Every one in the box of 12 was like that! Not a big deal, but if we're going to treat ourselves to an ice cream sandwich, we don't want mainly wafer!! Lol
I love Wegmans brand everything, this was disappointing. Maybe someone can contact the people who make these, and ask them to fill the ice cream to the edge?
Thank you for having such a wonderful store!
Sincerely,
Beverly Mulhall
I find it quite distasteful that you would still carry Trump wine now that he has become president.
It is illegal for the president to be profiting in any business when he assumes office.
Just to refresh your memory, President Carter, divested in it's entirety, his peanut farm which he had created from scratch.
That is what a president should do.
Wegman's should not be contributing to the income of the president while he is in office and you should discontinue his wine products and any other Trump products no matter what your political affiliation may be!
Hello, I have tried for over 2 weeks, to become a wegmans insiders, and I have contacted weg teck support over 6 times, and no response.This is very poor service to a customer who has shopped at your store over 30 years!, when I go to insiders it goes to 1st question,who does the shopping in your house hold, and there is no way the screen can accept an answer,therefore nothing happens and it is very difficult to stay happy, becomming angry-this is not how wegmans treats their customers,with your great reputation,please thank you
I Have Tried To Become A Wegmans Insider For 2 Weeks Now, I Have Left Messageas With Teck Support 4or 5 Times To Tell Them My E-mail Won;t Go Thru, And It Won't Accept My E-mail At .plese Fix, Also If You Go To Wegmans Insiders The 1st Question Is Who Does The Shopping At Your Home And To Pick 1 Response, However There Is No Way To Apply To This, When I Type A Response It Does Not Print On The Page , And Then I Have To Cancel Out, Its Been Frustrating . At Times, Because I Really Like Wegmans
I bought 2 Wegmans fill & bake pie crusts mid October, the use date is 1/8/17. (I usually use Pillsbury). I froze one package & used the other 12-3-16. When I tried to unroll the crusts the broke apart. I was very upset as I was baking a pie for a special occasion. I managed to put them together so that I could put the apples in it and the top crust also was in pieces.
I will not buy the product again, so no coupons please.
I visited your new Short Pump store in Virginia. I have to say I was floored by it. for me it's an hour and a half drive, but I will do it again and bring a big cooler. I was only after a Saberette product that does not seem to exist in Virginia, I'm origionaly from New York. I hope you build one a little East like in Cheaspeake or Suffolk Virginia.Land in Suffolk is cheap comparered to Newport News, and a lower tax base with major highway access.
Your compatition Kroger, is doing just that. but there is room for more. in My little town of Franklin, we have a Farm Fresh, and a Food Lion, supported by a population of only 8,000. go east from here the market is unlimited.
I thought Byrerlys in Edina, Minnisota to be the best in the country, you left them in the dust.
Today we went to your store in northbourgh ma. Our 2nd visit as we live in western ma. We love the in store service, prices and variety however today we purchase 2 packages of fresh ravioli . Do farvee cooked 1. My husband is chef and knows how to properly cook ravioli. Our plan was to uses them for a toasted ravioli appetizer however 16 out off 34 opened while boiling. We are very disappointed and wanted to let you know you have a quality control problem with your cheese ravioli .
On October 7, my sisters treated me to a visit to Wegman's for my birthday. I really want to give a shoutout to the chef, Rob, at your store in Mechanicsburg PA.
The food was just delicious, hot and beautiful. In my opinion, it would not have been better had they taken me to the Hotel Hershey.
We spent a few hours shopping in the store after out meal and I also must comment on the other employees, including the coffee shop, cheese shop and the cashiers; they were all kind, helpful and happy people.
It was a wonderful day and I am eager for your store to open in Lancaster PA, which will be a closer store since I live in Lancaster County.
Warm regards,
Jean Chubb
Hi, I have just been into Wegmans in Allentown and they refused to sell be beer because they didn't accept my UK Drivers licence as valid ID. I live in the US and don't carry my passport with me for security reasons but thats all they would accept. I went in there a few weeks ago and they accepted my drivers licence but why not now? Not only did they refuse to serve me, it was really embarrassing in front of other customers making it look like I was a criminal trying to buy alcohol. I use my UK drivers licence in all other places; bars, other supermarkets so why not in Wegmans?
To top it off there is no email address, the phone line is only open until 5pm.
I know I am just one customer out of thousands, but I want you to know why I'm going to start shopping at Price Chopper. Everytime I enter Wegmans, something else has been discontinued. Today I discovered my favorite pasta sauce is gone (Rinaldi Super mushroom). You've also stopped carrying Activia Greek yogurts, Joy dishsoap, and a bodywash I loved...just to name a few more. I'm sick of being forced into buying other products, or making trips to multiple stores. And today I made the horrible mistake of buying Wegmans white American deli cheese. I was in a hurry and grabbed it pre-bagged instead of waiting in line for the Land o Lakes. Your deli cheese has the consistency & flavor of nasty Kraft proccessed pre-wrapped slices. I can't eat it. What a waste of money.
Your prices are consistantly higher too. Price Chopper run amazing sales. Like I said, I'm only one person. But I have to tell you that the more I talk to people, the more I hear them sing Price Choppers praises, and complain about you. It's too bad...I've always been a faithful Wegmans customer. Shame on you for trying to force the public into buying your brand, which now fills the shelves. We should have a variety to choose from...but it seems to be less and less as time goes on.
So disappointed,
Kathy
We shop regularly at the store on Rte #1 in the Princeton NJ area and wonder why there is not consistency in terms of having regular chili. It is often not available and we only find turkey chili or vegetarian chili . It's a disappointment when we travel long distances to get to your store ,only to find that we cannot purchase that which we came for . How are we to guess ,when you will have a product . The same goes for American crab meat . Sometimes ,yes . Sometimes ,no . Your store needs to have products available on a regular basis or our shopping days at Wegmans are over . Thank-you for any attention you may give to this !
