Posted by Anonymous
Hi
My cloud doesnt open the photos that are HEIC , it only opens photos that are jpg,
My email is [email protected]
Please let me know how can I have these photos open on my device.
Thank you
Jacklin
Western Digital customer service
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- How to reach a live person:
- Press 1 for English
Hang on the line
- Press 1 for English
- Hours of Operation:
- Mon-Thurs: 8am - 7pm CST
Fri-Sun: 8am - 5pm CST
- Mon-Thurs: 8am - 7pm CST
- Email:
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User Reviews
28
Mar
24
Jul
Posted by Anonymous
Have a defective hard drive that was still under warranty. Called tech support and talked to 4 different representatives over a two week period and still no positive results for a replacement...all representatives were foreign...names were Rene, Luis, Hermes, and Joseph (supervisor). I give up trying to get a replacement and will purchase another brand. So much for customer service. Think twice before considering to buy anything from Western Digital. Worst service I have ever encountered!
22
Feb
12
Jun
Posted by CC
Their support techs do not speak English as a first language, and are very difficult to understand. In addition, they don't reply to emails, and when I shipped back a defective hard drive, they didn't notify me even 3 weeks after they received it, and didn't send me a new one because they were out of stock (but didn't feel necessary to notify me of that)
Pretty lousy service - I hope I won't need it again.
11
Jun
Posted by Moira
I have given up trying to find any decent contact details for this company. Can't navigate around their website, can't locate contact details - phone numbers provided on the Australian website are for a private residence!!!!! Website Tech Support is a deadend. The whole thing stinks of dodgy practices. Customer service - not by a long shot. Will never buy their products again