La magia de Zappos
A diferencia de lo que sucede en la mayoría de los call center, en Zappos motivan a sus empleados para que conversen cada vez más con sus clientes. Es una extensión de lo que desea y necesita el consumidor. En cierta ocasión, una llamada duró cinco ...
How Zappos And Nordstrom Use Convenience To Create Confidence
Convenience is one of the powerful customer service and customer experience differentiators. Adding the concept of convenience into your service and experience strategy is a powerful way to disrupt a competitor, if not an entire industry. There are ...
9 Fabulous Finds From the Zappos Second Annual Rewards Sale
We all know that the best time to give your wardrobe a proper overhaul is during a sale. At Shop With Us Opens a New Window. , we are all about shopping without breaking the bank and the Zappos Second Annual Rewards Sale is speaking our language.