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I am writing an open letter.....
Dear Liz, Mary, Elida, Julie and Lyle~ Because of ONE person's totally inexcusable attitude,it is with a heavy heart to say good bye.
Some of you may have wondered why I have not been in the bank lately. I have had to dry my tears and examine the situation logically. Although the recent changes to some accounts are not the faults of its employees, the handling and expression of delivery to those changes to banking accounts are.
Lyle, instead of treating me as a human being, with feelings, questions and concerns (never mind a LONG time customer of your bank!!) YOU projected an EXTREME negative tone and incredible negative expression, I was left in gasping disbelief. You, who represents Sovereign Bank, have a responsibility to your customers don't you? Has anyone ever taught you "it isn't what you say, it's HOW you say it?" I am extremely hurt and still in shock how you spoke with me. I am not mad at you, just remain hurt. Having time to regain my composure I've come to realize you are just not bright enough to be in the business involving interaction with people on a personal level. You drastically lack interpersonal skills. Your social skills are deplorable. Please note: this is not a retaliation from our conversation, I am merely giving you constructive criticism from a a receiver's point of view after an extremely upsetting episode. Had you been bright enough to realize any of the above, the outcome would have ended quite differently.
Lyle, since you lack total disrespect for your customers, as myself, and do not have the PROFESSIONAL decency to follow up in ANY form (letter, phone call, email) only supports my conclusions and reasoning to terminate any further transactions with you and Sovereign Bank It is obvious to me, my family and friends, your poor judgment in character and professionalism while representing a banking institution, your behavior towards me was totally reprehensible. I will no longer in all good conscious be able to speak with pride of Sovereign Bank.
Mary, Liz, Elida and Julie...I will miss you all very much. Thank you dearly for being so close to my heart. Please know I will always have the highest respect for each of you and miss you dearly.
Kim Enos


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