Flag Sovereign Bank Customer Service Review

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Yes i have been with sovereign for awhile but now they have crossed the line! I had a false charge with western union last year and they give you a provisional credit until you get the money from the company or else the credit gets taken back. Well this week they took back the provisional credit like 6 months later. I balanced my checking account for months until i just did not fit into my daily life. then out of the blue they take back $917 which of course was only temporary but there was no warning or anything they would do that! They did not care and charged me a $12 fee to transfer money from my line of credit to my checking account. I called twice and spoke with 2 different managers! Both were rude and had no clue about anything. They just explained stuff to me I already knew and refused to take responsibility for their actions. I was not notified that the credit was coming out of my account and they just automatically charged me a fee because they can. But I know i could take them to court and win but i dno't care about $12. I am just mad they lied and don't understand their own banking systems. I hate that they aren't truthful or fair or sympathetic or honest. I usually can transfer money into my checking account within 24 hours and not get a fee if i overdraw my account but this time the fee was automatic and they would not remove the $12 fee because they said i should have had the money in there. And my response is they should have not taken 6 months to take it back. It should have only taken 1 month or less for the whole transaction. So i should have charged them for taking so long. I wish I could!!!!!!!!!!!!!!!!!!!


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