Flag Alltel Wireless Customer Service Review

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I am not one to complain, but after the poor service and phone glitches I have experienced recently, I am livid with this company. It is not one representative in particularly, it is a culmination of being told misleading information and having a phone that has poor service and constantly gives me trouble. My Samsung Galaxy S has given me more issues than any other phone I have ever used: it constantly freezes up, has no service, and doesn't deliver messages when it says it has. Upon speaking with a representative, I was told there was nothing that could be done, and I have to wait until my contract is up. Furthermore, our internet card has been very slow in the past year, and I took it to the Alltel store to see what we could do to fix this. The representative informed me to call technical support to rectify the situation. After calling and waiting several times for the next available open line, I never was able to talk to a representative. I am beyond frustrated. This is very poor service, and I am unhappy due to these recent happenings. My family and I have always been loyal Alltel customers, and I would hate for this issue to be the reason we leave your company.


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