Flag LensCrafters Customer Service Review

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I hade my eyes exaime at store #58 on 5/5/12 receipt number 614997188. I'm was unhappy to know that you do not except Federal Blue Cross/BlueShield Insurance for the Dr. to exaime my eyes. But the Dr. was excellent and his staff. Now on the other hand Len Crafter staff very unprofessional. The one person (worker)I sit and watch that had and was doing an excellent job was Britney. I ask her when she finish her customers will she please help me. She did. I was very please with her customer services. I received a called on 5/12/12 around 1:00pm-1:15pm that my glasses was ready to be pick up. I went only two people waiting on customers and it was very busy around 2:00-2:30pm. I ask one of the Ladies that was working there do we sign the book, she said yes! I waited for my name to be called, no one went to the book once the other lady finish with her customer she look at the person that came after me and ask him did he need help. Then I ask her do you go by the sign in sheet, she said yes. But never did. so I waited until the other lady finish with her customer and ask her could she help me.She did went got my glass didn't really see did they fix give me something to read and walked away and was talking to other people at the same time. Now i told her that after I put the glasses on I still couldn't see that well. She said it could be that my other glasses was so old. How ever I'm still having this problem, yes I will be taking them back. And will not referral no one there. Very poor customer services.


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