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I want you to know that I think you have the worst customer service and the way of doing business of any bank I have ever been affiliated with. I am a normal working person and evey time my account gets below $50.00, it notoriously has something show up and over draft my account. Or I will have several small items that will be pending and then a larger check will post and it will post according to staff before the pending smaller ones because it is a Hard Post as they call it, and then I get to pay overdraft charges on all of the smaller items. This practice is not right!!! Today for example I checked my account and according to my History, a check for $257.00 cleared leaving a balance of 16.71. The an item that was pending came out afterward and left a -0.28 cent balance. Not to mention my
pay roll check for $1148.84 hit at midnight at the same time. Then this afternoon when I check the account, the history sceen is still the same, but now pending is a returned check for $257.00, a thirty five dollar overdraft charge added, and the only explanation I can get is that my screen is not correct and that the 16.99 actually posted first, even though my history shows differently,and now I get to pay you $35.00 and then the company another $30.00 for a check being returned!! Made my day!!!!! I will be closing my account, and my childrens and anybody else I can convince to move because your practices are not correct and no one can seem to give the same answer to a question twice to know how to control the account!!!!!!


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