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I am a single mother of three boys and had been a customer of Stream for over 5 years. My electricity was disconnected because I had accidentally paid the amount of my previous bill leaving a balance of $45.00. After I paid the balance I was put on hold for 2 hours and kept getting disconnected and having to call back over and over again. This made me over 2 hours late to work... I could not leave my 3 sons (ages 15, 13, and 10) at home without electricity in the middle of August in Texas and I could not risk losing my job for being on hold for hours... So, I was forced to break my contract and call another electric company. I called, and wrote many letters explaining my situation and they said the were sorry but they refuse to reverse the $250 early termination fee. This company dose not care about their customers and will not work with you.


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