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A man representing Exelon came to my door telling me I could have some service charges removed from my bill. I wanted to call to see if this was legitimate.I called the customer service number on my bill. The very nice lady told me she handles only power outages. She was surprised to get my call. She tried to find a different number for me, tried to transfer me several times, and finally contacted her boss. The boss said they don't have any other customer service numbers. I find that very surprising, like the right hand doesn't know what the left hand is doing--or maybe you don't provide any customer service except fixing power outages?? Sure makes me want to switch carriers-or move!!


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