Flag Radisson Customer Service Review

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My dad is a busy businessman and his customers come first, so I would like you to know how I saw this pan out.



Your “motto” which is on signage throughout your venue is “Yes we can”! I am afraid I counted the number of times that we were told “no we can’t” often followed by “its on your contract”.

Per your website:

At Radisson®, we are passionate about our "Yes I Can!" TM service philosophy which empowers employees to make sure that you are completely satisfied with your stay. You and your attendees will enjoy:

This was not by any means the experience our wedding party, the family or our guests had. This statement tells me as a consumer that all your employees are empowered to make the guests experience the best it can be. Now your employees from a “service” standpoint really do uphold your promise, however your management team shoots it down, not allowing them to make it right. The employees were only able to do their jobs, not make a better experience for your guests, the managers actually created a very uncomfortable experience. Our experience was a complete lack of execution of your statement.

The experience that I personally had with your management staff was horrible. Every manager that I spoke with from the set up, to during the wedding/reception brought up the “contract”, I am not sure if that is how they are trained but with my experience with your events managers across the country, I have to believe that it is. In the summer of 2012 I helped plan a wedding for my cousin and his fiancé in Madison, Wisconsin and the service during the set up of the wedding, although not nearly as bad as this, was not good. They also kept referring to the “contract”.

Working for a large insurance company I can defiantly understand the “contract”, however I also recognize this to be a high stress time for my customers and do my best not to act in a non-empathetic way during their time of stress. This was a couples wedding day, a day that they and their family will remember for ever. This day’s memories are fogged by the stress and terrible service given by your management staff.

With that said there were two engaged couples in the wedding party that will no longer be using the Radisson for their venue. In addition to that the DJ will not recommend your facility, in-fact I am sure he will discourage it, as well as the bakers who brought the cake, they said they have never ran into such rude event coordinators. No one could believe the rude treatment and how unorganized a company of your size was on the day of the wedding, that had been in the works for over 7 months (and paid for).

I have attached pictures of them setting up the room for the next group while our party tried to take pictures….keep in mind we only took pictures for less then 30 minutes. The pictures include the fact that all the profession pictures will have tables in the corners and some are in plain sight, hopefully will not cost extra for cropping them and using software to fix them.. The buffet and plates are behind the bride and groom while greeting guests (I cannot believe this is a normal practice), as other wedding party is attempting to get ready around them. There is one with bride, groom, maid of honor and best man that you can see your manager setting up tables with blue centerpieces (the color of the next wedding). It was overall a horrible place to take photos and not what was agreed on prior to the day. The bride was also upset because of the way she was being treated as she was taking her wedding photos.

I hope that this e-mail upsets you enough to act on it. Please get back to me on your intentions to resolve this issue.

Regards,


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