Flag British Airways Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I see from the news and stock prices, British airways is doing relatively well in this poor economy.
I am very pleased for your company and it's stock holders.

It is probably in part due to the robbing of customers like myself, who are on a fixed income. but still try to do the right thing.

I have sent letters to British Airways customer service, and have received the generic email in return, most unsatisfactory response.

you may remember the weekend of the 20th of January this year, there was a storm, which close Heathrow airport for a time, I remember it well as the weekend my only remaining relative died in England.
The phone lines were congested and I was unable to contact British airways, understanding these thing do happen, I tried to solve my own problem.
I had traveled to England four times since February 2012, each time on British airways, never with any kind of discount, and usually at relatively short notice. I left England on the 6th of January 2013, but knew I would have to return sooner rather than later, so I made a reservation to travel March 5th 2013.
My Aunt died the weekend of January20th.
in my distress and the inability to speak to a British airways representative, my best plan (so I thought) would be to cancel my reservation for March, pay the change fee, which was about $200 according to the information I found online,( apparently the language used was not for mere mortals to understand.)
I left DFW on January23rd to arrange and pay for my Aunt's Funeral, returned on February 4th, only to find British airlines had charged me a PENALTY of $1,124.00. for a flight which would not leave for another month!
I am sure the seat, which I also paid an extra $45 for the privilege of being able to choose was resold, and a nice profit made by British airways.

Had I known British airway would rob me of so much money, yes! to me it is a large amount of money, I would have kept the reservation for March 5th and had a vacation for the first time in many years and visited the friend who have been so supportive over the years. instead I contributed to the CEO pension fund.

Please remember, a person who experiences good customer service tells one or two others,but one who experiences bad customer service tells everyone.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video