Flag British Airways Customer Service Review

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Last weekend I was supposed to fly to Hamburg from Heathrow. Another BA flight had to return to the airport because it suffered technical faults (almost definitely due to poor maintenance). My flight was cancelled and there was a later flight but they told me it was full, however, you could get tickets for it online for around £1000.

They contacted me to say I am not entitled to compensation because according to EU law it is not their fault, because airspace was closed, and they couldn't do anything about it.

This is completely false, the airspace was closed because they had not maintained their aircraft properly and they made no attempt to get me to my destination, using another carrier if necessary.

When you call them, they say to email and say it can take 90 days for a response! Its ridiculous. Never flying BA again. I will pay more to fly with another airline.


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