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I have a rental house and the renter left and turned off the electricity without my knowledge. There should be a way to contact the "Home Owner" before shutting off utility services. This could be a disaster in the dead of winter with frozen pipes, etc. Now I have to wait, I am told up to "72 hours" for the electricity to be turned back on. In the meantime, refrigerators and freezers are not on. How does a renter have the right to do this? When I asked the question, I was told by the customer service rep to "Purchase a generator." Thanks so much Electric Company. This problem could be easily fixed by asking a simple question when someone signs up for service, "Is this a rental property, and if so, please provide name and phone number of the owner or property management." So frustrated beyond belief. Another example of the fine utility company at work or lack of work I should say.


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